Customer Support Engineer

• $600-$800/day inclusive of superannuation (depending on experience)
• 18-month contract with potential for extension
• Remote role (would require 1-day per month in office)
  
  

The Organisation

A global technology leader with a 17,000+ strong customer experience division, focused on delivering high-impact support across cloud, security, and compliance platforms. The role sits within a fast-growing infrastructure group that supports enterprise customers worldwide. For the right candidate, we are open to Sydney, Melbourne or Brisbane locations.

The Opportunity

Join a team focused on supporting Microsoft Purview and the M365 security stack for enterprise clients across ANZ. Support 2-4 cases per day for high-profile clients across Australia and New Zealand. You’ll troubleshoot major security incidents, collaborate across time zones, and act as a subject matter expert in compliance technologies. Full support provided for onboarding and product readiness.

Required Skills

• Hands-on experience with Microsoft Purview (DLP, Info Protection, RMS/IRM)
• Strong knowledge of O365/M365 security (Defender suite, Entra ID, Compliance Center)
• Solid grounding in Azure admin/config, Active Directory, OS internals (Windows/Linux), and basic networking tools
• Proven ability to manage high-pressure, critical incidents with empathy and clear communication
  
  

Preferred Skills

• Experience with Defender for Endpoint, Identity, Cloud Apps
• Azure/AWS certifications
• Background in government, finance, or large-scale enterprise environments
• Familiarity with baseline security frameworks
• Previous roles in enterprise IT support (e.g., DXC, HP, Big 4 banks)
• eDLP/eDiscovery skills is a plus
  
  

Benefits

• Be part of a high-impact team in one of tech’s fastest-growing domains
• Structured onboarding and ongoing technical development
• Fully remote role with enterprise-level case exposure
• Work with a skilled, supportive team and handle meaningful, real-world incidents
• Contribute to cloud security outcomes for major clients
  
  

How To Apply

If you're ready to take on this exciting opportunity and join the team, please apply here or, alternatively, you can email Travis from our Sydney office at [email protected] quoting Job Reference 544328 to register your interest.