CBIS Administration Services (Reception)

Acknowledgement of Country

CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present.

Child safety

CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View our Child Safe Policy.

The opportunity

• Provide high-quality reception services at our Pullenvale site
• A part-time opportunity, 2 days per week
• Contribute your administration experience at CSIRO

We have an exciting opportunity for a CBIS Administration Officer to join CSIRO’s Business and Infrastructure Services (CBIS) team.

As the CBIS Administration Officer, you will be the first point of contact for staff and visitors at our Pullenvale site in Brisbane. Your key focus will be on providing quality customer service – on the phone, in correspondence and in person. You will provide administrative and management services to support the effective delivery of facility management-related activities and be involved in the development of systems and procedures that assist CSIRO to achieve its objectives and meet Legislative and Regulatory responsibilities.

Although this role has a primary home site, the successful candidate may be required to remotely provide some support services across multiple sites and/or work across any CSIRO site in the locality.

Your duties will include:

• Providing a high-quality reception/visitor management service as the first point of contact for external and internal clients including efficient referral, enquiries and follow-up to staff and clients.
• Responding courteously and efficiently to requests for your services, keeping clients informed about progress and redirecting requests to appropriate staff when required.
• Assisting in the security of the site, including management, maintenance and issue of keys; access cards; ID cards; and related staff, visitor and contractor registers.
• Providing administrative support in respect to the vehicle fleet where applicable.
• Keeping records in accordance with CSIRO’s standards using Content Manager.
• Under general supervision, undertaking a range of administrative and facilities management tasks, in accordance with established procedures and using skills developed through experience and/or training.
  
• Other duties as required.

Location: Pullenvale, QLD

Salary: AU$59k - AU$71k (pro-rata for part-time) plus up to 15.4% superannuation

Tenure: Indefinite, Part-time (2 days a week/28.5 hours per fortnight)

Reference: 100506

To be considered you will need:

• Demonstrated work experience as a professional administration officer with the primary focus being on the provision of quality customer service through front-desk activities and visitor management, underpinned by excellent communication skills and the ability to multitask.
• Proven ability to demonstrate initiative, actively contribute as a team member and share relevant and useful information, accepting personal responsibility for doing the job well.
• An ability to recognise and seek to resolve problems as they arise and escalate issues as required.
• Demonstrated strong organisational skills and the ability to manage shifting priorities, support multiple sites remotely and respond quickly to changing operational needs.
• Sound keyboard skills, knowledge of Microsoft Office applications including Outlook, Word and Excel, and the ability to become familiar with use of other software and systems.
• Proven ability to manage confidential or sensitive information with discretion and integrity.
• Strong attention to detail in handling documentation, data entry, and compliance-related processes, accurately maintaining records in accordance with organisational and regulatory standards.

For full details about this role please review the Position Description

Eligibility

Applications for this position are open to Australian/New Zealand Citizens and Australian Permanent Residents. Appointment to this role is subject to provision of a national police check and may be subject to other security/medical/character requirements.

Flexible working arrangements

We work flexibly at CSIRO, offering a range of options for how, when and where you work.

Diversity and inclusion

We are working hard to recruit people representing the diversity across our society, and ensure that all our people feel supported to do their best work and feel empowered to let their ideas flourish.

About CSIRO

At CSIRO Australia's national science agency, we solve the greatest challenges through innovative science and technology. We put the safety and wellbeing of our people above all else and earn trust everywhere because we only deal in facts. We collaborate widely and generously and deliver solutions with real impact.

CSIRO is committed to values-based leadership to inspire performance and unlock the potential of our people.

Join us and start creating tomorrow today!

How to apply

Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.

Applications close

Monday 21 July, 11:00pm AEST