Warfarin Customer Consultant

Healius Limited

Date: 11 hours ago

City: Brisbane, Queensland

Contract type: Full time

Job description:

Job reference: #16381

rand: Healius

ocation: 11 Riverview Place, Murarrie QLD 4172 (QML Pathology)

ork type: Full Time (Permanent) hours per week

chedule: Positions cover shifts 24 hours a day, seven days per week as required

bout UsH

ealius has an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia. We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia’s largest and most complex private and public hospitals, to small Indigenous Australian communities. This means that you will be working in a business large enough to offer you job stability & security, interstate mobility and the opportunity to fulfil your career ambitions.

bout the Role A

s Warfarin Customer Consultant, you will be the go-to contact for all customer liaison regarding Warfarin.Y

our responsibilities will include:

nswering incoming calls from patients
aking outgoing calls to patients and/or their carer to communicate their results and warfarin dose instructions
ther discussions will relate to changes to medical history, and/or other medications; discussions with patient pre and post procedures, and hospital admissions
ccepting New patients registered into the Warfarin clinic and obtaining a full medical history from doctors and hospitals
iaising with doctors, hospitals, pharmacies, and nursing facilitiesG
eneral administration tasks and managing patient files

bout You T

o be considered for this position, you will have a passion for customer service as well as a passion for the healthcare sector, as you make a real impact to the health of Australians in your job every day.

xcellent telephone manner and skills
nowledge and understanding of medical terminology
trong customer service focus
xcellent communication skills
bility to work well within a team environment
ust be a cohesive and contributing member of the team and display positive attitudes towards achieving outcomes
trong time management, interpersonal and organisational skills
ble to analyse, consider, and solve problems
eneral office, computer, and administration skills
ound knowledge of Microsoft Office Suite
willingness to adhere to departmental and organisational policies and procedures

enefits and WellbeingA

s part of working for Healius, you will have access to a range of benefits including:

enefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
itness Passport – Access top fitness centres & pools across Australia at a subsidised rate.
orporate health insurance discounts, banking benefits and novated leasing salary packaging.
areer growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
onfidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.

ur commitment to diversity and inclusionH

ealius is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.H

ealius is a part of the Commonwealth Government's Veteran Employment Committment (VEC) and has been recognised as a Veteran Employment Supporter. Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply.H

ow To ApplyP

lease click the ‘Apply Now’ button to complete the pre-screening questions and submit your application.I