Program/Product Manager, Returns Operations & After Market Services, Australia Team
Amazon
Date: 11 hours ago
City: Sydney, New South Wales
Contract type: Full time
Description
Are you passionate about driving sustainability and optimizing customer experiences? Join our innovative APAC After Market Services (AMS) team and contribute to our 'three zero' mission: Zero Defects for Customers, Zero Cost of Returns, and Zero Waste. We strive to reduce customer returns, maximize reuse and recovery, and improve the sustainability of returns while implementing efficient solutions in our Fulfilment Centres (FCs).
The Customer Returns (C-returns) & AMS (or Recommerce) team is looking for a Product / Program Manager to drive operational excellence and own the Programs and Processes improvements' roadmap across Sellable Yield (re-Sale as New), Vendor Returns, and Disposal Avoidance in Australia and Singapore. The role is highly visible, and it'll require someone who is motivated to make a big impact.This role requires hands-on experience with warehouse operations and returns processing.
You'll have the opportunity to make a significant impact on our Operations in Australia and Singapore, working with cross-functional teams to drive process improvements and deliver tangible results.
As a Product / Program Manager, You'll
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There are also a great range of benefits that make Amazon a great place to work, including our popular Dogs At Work program which has been proven to lower stress and boost morale and is now running successfully in our corporate offices around Australia.
Our commuter benefits scheme allows employees to save on the cost of getting to and from work while Amazon also offers subsidized health insurance for employees and their dependents on top of salary continuance (income protection), and life insurance.
Amazon has all kinds of jobs for all kinds of people, and prides itself on hiring individuals with all types of background and experiences and celebrates diversity of leadership and thought as a key component in its mission to create the most customer-centric company in the world.
This position requires full-time in-office presence 5 days per week at our CBD location.
Key job responsibilities
As a Product / Program Manager in our AMS team, you'll start your day by reviewing key performance indicators and identifying areas for improvement. You'll collaborate with team members to brainstorm innovative solutions and develop action plans. Throughout the day, you'll engage in cross-functional meetings, analyze data, and work on process optimization projects. You'll also have the opportunity to present your findings and recommendations to senior leadership, contributing to the overall success of the AMS team.
About The Team
Our APAC After Market Services team is dedicated to creating a more sustainable and efficient returns process. We're a diverse group of professionals who are passionate about innovation and customer satisfaction. We foster a collaborative environment where ideas are shared freely, and team members are encouraged to think creatively to solve complex challenges.
Learn More about Amazon Australia
Basic Qualifications
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - Amazon Commercial Services Pty Ltd
Job ID: A2912582
Are you passionate about driving sustainability and optimizing customer experiences? Join our innovative APAC After Market Services (AMS) team and contribute to our 'three zero' mission: Zero Defects for Customers, Zero Cost of Returns, and Zero Waste. We strive to reduce customer returns, maximize reuse and recovery, and improve the sustainability of returns while implementing efficient solutions in our Fulfilment Centres (FCs).
The Customer Returns (C-returns) & AMS (or Recommerce) team is looking for a Product / Program Manager to drive operational excellence and own the Programs and Processes improvements' roadmap across Sellable Yield (re-Sale as New), Vendor Returns, and Disposal Avoidance in Australia and Singapore. The role is highly visible, and it'll require someone who is motivated to make a big impact.This role requires hands-on experience with warehouse operations and returns processing.
You'll have the opportunity to make a significant impact on our Operations in Australia and Singapore, working with cross-functional teams to drive process improvements and deliver tangible results.
As a Product / Program Manager, You'll
- Develop and execute the vision for our Programs and Products, with a focus on increasing financial recovery from Customer Returns
- Collaborate with business and Operations partners to optimize existing processes and identify new opportunities for improvement
- Contribute to strategic planning and present complex topics to senior leadership
- Leverage data-driven insights to make informed decisions and drive innovation
- Build and maintain strong relationships across multiple internal teams
- Transform our returns operations across multiple facilities in Australia and Singapore
- Work directly with warehouse teams to optimize returns processing workflows
- Implement best practices for inventory management and returns handling
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There are also a great range of benefits that make Amazon a great place to work, including our popular Dogs At Work program which has been proven to lower stress and boost morale and is now running successfully in our corporate offices around Australia.
Our commuter benefits scheme allows employees to save on the cost of getting to and from work while Amazon also offers subsidized health insurance for employees and their dependents on top of salary continuance (income protection), and life insurance.
Amazon has all kinds of jobs for all kinds of people, and prides itself on hiring individuals with all types of background and experiences and celebrates diversity of leadership and thought as a key component in its mission to create the most customer-centric company in the world.
This position requires full-time in-office presence 5 days per week at our CBD location.
Key job responsibilities
- Lead end-to-end returns operations Programs and Products, focusing on process optimization and efficiency
- Define and implement operational strategies to increase recovery value from Customer Returns
- Partner with retail operations teams to identify and resolve process bottlenecks
- Drive continuous improvement initiatives across returns handling and processing
- Manage cross-functional relationships between Stores, Operations, and business teams
- Create and track operational metrics to measure program success
As a Product / Program Manager in our AMS team, you'll start your day by reviewing key performance indicators and identifying areas for improvement. You'll collaborate with team members to brainstorm innovative solutions and develop action plans. Throughout the day, you'll engage in cross-functional meetings, analyze data, and work on process optimization projects. You'll also have the opportunity to present your findings and recommendations to senior leadership, contributing to the overall success of the AMS team.
About The Team
Our APAC After Market Services team is dedicated to creating a more sustainable and efficient returns process. We're a diverse group of professionals who are passionate about innovation and customer satisfaction. We foster a collaborative environment where ideas are shared freely, and team members are encouraged to think creatively to solve complex challenges.
Learn More about Amazon Australia
Basic Qualifications
- 3+ years of product management experience
- Experience managing technical products or online services
- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services
- Knowledge of SQL and VBA at an advanced level
- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - Amazon Commercial Services Pty Ltd
Job ID: A2912582
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