E2E Service Owner
Optus
Date: 9 hours ago
City: Sydney, New South Wales
Contract type: Full time
Are you passionate about delivering high-quality network services and enhancing customer experience? Optus Networks Division is seeking two experienced E2E Service Owners to join our Network Customer Experience Team. The roles are crucial for ensuring the delivery of top-notch network services, focusing on customer satisfaction, compliance, and continuous improvement. One role will specialise in Consumer Broadband, the second role specialising in Enterprise Fixed Data and Fixed Voice.
The Day to Day
Manage technology solutions for specific network services like Data and / or Voice, set service quality targets, and improve customer experience.
Monitor and optimize network costs, ensuring alignment with Optus's overall strategy.
Create service maps, negotiate service level agreements, and ensure compliance with operational standards.
Represent customer needs, drive issue resolution, and contribute to technology roadmaps to enhance customer satisfaction.
Build strong relationships across teams, share knowledge, and promote a collaborative service environment.
About You!
Extensive experience in telecommunications, with strong skills in services, products network architecture, operations, and project management.
Thorough understanding of ITIL principles, excellent communication, and analytical skills.
Excellent Proficiency in Consumer Broadband networks and services eg. NBN FTTP/N/C/HFC, Enterprise Fixed Data & Voice networks and services eg. Internet, SDN, IP-VPN, Ethernet, Voice, Managed Services, etc.) and the device ecosystem supporting these services, eg: routers and modems.
Proven ability to think at the service level, leading cross-functional teams to identify and implement customer experience, improvement initiatives.
Strong problem-solving skills with a focus on continuous improvement.
Ability to work collaboratively and build strong relationships across teams.
Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email
[email protected]
or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.
For more information on Diversity, Inclusion & Belonging at Optus, please visit
https://www.optus.com.au/about/inclusion-diversity
.
The Day to Day
Manage technology solutions for specific network services like Data and / or Voice, set service quality targets, and improve customer experience.
Monitor and optimize network costs, ensuring alignment with Optus's overall strategy.
Create service maps, negotiate service level agreements, and ensure compliance with operational standards.
Represent customer needs, drive issue resolution, and contribute to technology roadmaps to enhance customer satisfaction.
Build strong relationships across teams, share knowledge, and promote a collaborative service environment.
About You!
Extensive experience in telecommunications, with strong skills in services, products network architecture, operations, and project management.
Thorough understanding of ITIL principles, excellent communication, and analytical skills.
Excellent Proficiency in Consumer Broadband networks and services eg. NBN FTTP/N/C/HFC, Enterprise Fixed Data & Voice networks and services eg. Internet, SDN, IP-VPN, Ethernet, Voice, Managed Services, etc.) and the device ecosystem supporting these services, eg: routers and modems.
Proven ability to think at the service level, leading cross-functional teams to identify and implement customer experience, improvement initiatives.
Strong problem-solving skills with a focus on continuous improvement.
Ability to work collaboratively and build strong relationships across teams.
Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email
[email protected]
or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.
For more information on Diversity, Inclusion & Belonging at Optus, please visit
https://www.optus.com.au/about/inclusion-diversity
.
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