Membership Clerk (PT)

Costco AU


Date: 9 hours ago
City: Canberra, Australian Capital Territory
Contract type: Full time

Position Summary

Welcomes members and new members, answers questions, resolves problems, and explains various membership and
warehouse programs. Processes membership sign-ups and renewals. Provides prompt and courteous member service to all members. Follows proper safety and security procedures and standards.

Job Duties/Essential Functions
  • Welcomes and communicates with members and potential members, in person, by phone, or by mail
  • Answers questions, resolves problems, and explains membership and warehouse
  • Reviews membership and warehouse programs to keep knowledge up to date
  • Processes new membership and membership maintenance according to proper departmental procedures for
paperwork and the performance of duties
  • Keys membership information into computer, keeps logs and paperwork, obtains supervisor approvals when necessary
  • Collects membership fees as keyed to computer by cash, and debit/credit terminal
  • Issues receipts
  • Provides and arranges for prompt and courteous member service
  • Answers phone, runs to the floor to check item availability, directs members to products, and service locations
  • Enlists assistance for member loading and shopping
  • Responds helpfully to member concerns, secures manager assistance as necessary
  • Assists at refund counter or with marketing as necessary
  • Cleans department, stocks forms, and cleans and supplies printers
  • Follows proper Membership and general safety and security procedures and standards
  • Assists in other departments of the warehouse as necessary
  • Provides prompt and courteous service to members, employees, and suppliers.
Ability to operate vehicles, equipment or machinery
  • Computer, printer, phone, camera, card printer, calculator, credit/debit terminal, cash register, handheld scanner, radio,

Qualifications (Costco-specific or industry specific skills that candidates should possess)
Education/Training: High School Certificate or higher
Licenses/Certifications: None
Experience/Skills: Membership, cashier, customer service or comparable experience | Basic knowledge of AS400

Other specific requirements
  • If successful, you will be required to undertake role & department specific training within specified timeframes
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