Customer Service Representative (Superannuation)

At Spaceship, we’re on a mission to transform the way people think about and invest their money. We started in 2017 with Spaceship Super, and in 2018 we launched Spaceship Voyager, which is making investing easy for everyone. In 2023, we launched a new US Investing service.

Since launch, we have grown to more than 200,000 financial members and surpassed $1.5 billion in funds under management – but we’re just getting started. Recently joining the global eToro family, we're entering an exciting phase of growth and transformation.

What will you be doing

?For a business that enables people to invest in their future, trust is everything. This means the Customer Support team is absolutely crucial to the success of Spaceship and its customers

.Developing trust not only requires the Customer Support team to have a deep understanding of superannuation, investing and the inner workings of our products, but also an ability to empathise with a diverse bunch – sophisticated investors who appreciate Spaceship’s investment strategy, as well as complete investing newbies

.
You will be joining a small team, who are all about the customer experience at Spaceship. While ultimately responsible for answering customer enquiries and solving their problems, you will also play a key role in product development by connecting customer feedback with different areas of the business including Product, Marketing, Engineering, Risk & Compliance and Investment

s.
In this role, you will be responsible for all the above, and specifical

• ly:Act as our customers' primary point of contact, giving customers an internal voice and being our external
• earProvide specialized support for superannuation enquiries, including insurance queries, account management, contributions, rollovers, and compliance matt
• ersSupport customers across our managed investment and US Investing produ
• ctsManage incoming customer enquiries via email, chat and ph
• oneHandle customer feedback, complaints and general enquiries with expertise and c
• areNurture relationships that will lead to long-term customer advoca
• tesCollaborate with internal teams to improve products and processes based on customer insig

hts
What are we looking

• for?2+ years of hands-on experience in superannuation customer support or working directly with super fund operat
• ions2-3 years total experience in B2C customer support, customer success, or similar customer-facing r
• olesExperience with customer support systems such as CRMs and online chat platf
• ormsStrong understanding of superannuation regulations, contribution rules, and member proce
• ssesRG146 accreditation is highly preferred (we can support the right candidate in obtaining t
• his)Experience with life insurance and investments is advantag
• eousFull working rights in Austr

alia
You will thrive in this position if you

• are:Excited by our mission and hungry for a chal
• lengePassionate about forward-thinking fintech products, particularly superannuation and investment plat
• formsEmpathetic, patient and able to understand complex problems from different viewp
• ointsAble to demonstrate initiative and persistence in solving customer pro
• blemsConstantly iterating to find the best solutions for our me
• mbersAn exceptional communicator who thrives in a collaborative enviro
• nmentInquisitive with a strong aptitude for continuous lea
• rningDetail-oriented with strong compliance awar

eness
What are the perks and ben

• efits?Competitive s
• alary.Flexibility to work from home 2 days a
• week.Health and wellness ben
• efits.Working from home allo

wance.
eToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more. We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge). We have over 33 million users worldwide, and our platform is available in over 140 countries around the

world.
With over 1500 employees worldwide, We have locations in the US, Cyprus, UK, Australia, Germany, and Israel, and we are constantly growing and expanding into new

markets.We are constantly growing and are excited to share that we are looking for a Customer Service Representative to join o

ur team!
This role will be based in our Sydney office. Candidates must have full working rights in A