Technical Claim Manager

Lead outsourced claims strategy, drive compliance, and uphold award-winning customer experience at Youi – Apply now!

Purpose of the role

We’re seeking a senior analyst with a strong claims background to support our runoff strategy as we exit intermediated distribution channels. In this influential role, you’ll design and oversee outsourced claims processes, monitor partners’ compliance with contractual and regulatory obligations, and help maintain our award-winning customer experience. This role is a 18-month fixed term contract.

Key priorities

• Support oversight frameworks for partners’ claims operations.
• Conduct assurance activities, including audits and reviews, to ensure regulatory and code compliance.
• Report on partner performance to stakeholders and manage action plans.
• Oversee referrals for claims exceeding partners’ financial delegations.

Risk Management / Workplace Health & Safety:

• Proactively manage risks by reporting incidents and improving processes.
• Follow WHS policies to ensure a safe workplace for yourself and others.
• Promote a strong risk culture across the team and business.

Experience & Knowledge:

• Degree in business, management, or similar field (desirable).
• 10+ years of technical claims experience in personal lines and SME.
• Strong understanding of claims service best practices.
• Experience with underwriting agencies or third-party claims administrators (highly desirable).
• Skilled technical claims auditor, able to deliver constructive feedback.
• Deep knowledge of financial services legislation and technical requirements.
• Proven track record of driving continuous improvement.
• Strong research, analysis, and evidence-based recommendation skills.
• Excellent written and verbal communication.
• Thrives in a dynamic, autonomous environment.
• Maintains performance in ambiguous situations.

Ways of working

Youi offers a hybrid model: in-office Tuesday to Thursday, remote Mondays and Fridays.

Sippy Downs & Fortitude Valley:

This role can be based at either our Headquarters in Sippy Downs or our Fortitude Valley office.

Sippy Downs: Free onsite parking, nearby public transport (bus), and close to shops. Plus, enjoy exclusive HQ perks!

Fortitude Valley: Prime location on James St & Ann St, a short walk to the train station, with excellent public transport and proximity to Brisbane’s best restaurants, bars, and shops.

Why Youi?

At Youi, we challenge the norm—in both insurance and hiring. With 3,000+ employees, we’re growing fast, driven by diversity, individuality, and a passion for awesome service. Our dynamic, honest, and human-focused team values every contribution. If you’re ready to make a difference, join us!

• Work-Life Balance – 22 days of leave (including your birthday), paid volunteer day, and onsite wellness services.
• Wellbeing – Free fitness classes, bike hire, onsite health checks, and a 24/7 employee assistance program. Enjoy social sports, virtual health challenges, and two onsite cafés.
• Financial Perks – 15% insurance discount, retail deals, and financial wellbeing & health insurance consults.
• Career Growth – Career progression and paid study leave.

As a Circle Back Initiative member, we commit to respond to every application.

* Our Internal Talent Acquisition team handles all hiring, and we don’t accept unsolicited resumes sent to hiring managers. *