Senior Product Designer, Home Ownership

• Design seamless, intelligent experiences that transform how NAB’s home lenders, brokers and operations teams support our customers.
• Work on a variety of transformation projects and banking initiatives that improve how we lend throughout the end-to-end home ownership journey
• Be part of a customer-obsessed, home ownership design team shaping the future of how NAB bankers, brokers, and operations teams support customers in getting a home loan
  
  

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Senior Product Designer, you will join the Home Ownership Design Team that’s doubling down on customer obsession.

Each day, you’ll go above and beyond to:

• Lead and own design projects defining the end to end user flows and mid-fidelity screens based on requirements for product designers and their cross functional teams to deliver
• Own the design of growing the experience for home ownership, iterating on and improving existing tools.
• Collaborate closely with product owners, business analysts, and subject matter experts to define the problem space and align on solutions.
• Engage with NAB bankers, brokers and customers to validate your designs and ensure they are user-friendly, fit for market, and reduce operational risk.
• Communicate design decisions effectively, using visuals and storytelling to influence stakeholders and drive alignment.
• Work within a strong design community—sharing, critiquing, and growing alongside a team of talented designers.
  
  

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Proven senior level experience working as a product designer or UX/UI designer
• Experience within a finance or service industries
• Ability to map out the end to end user experience, designing the high-level flow and structure
• Experience designing for complex systems, where multiple user types and workflows need to be considered
• A natural ability to communicate, aligning stakeholders across business and technology teams to drive great design outcomes
• Excellent working knowledge of the design process, experience design methodologies and principles
• Strong ability to independently perform the essential capabilities required in this role
• Proven experience using design processes and tools to digitise experiences
• Curiosity and problem-solving skills—you don’t just execute, you think critically about how to improve experiences and challenge assumptions
  
  

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job . To discuss adjustment requirements, please contact the NAB Careers team, via [email protected] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.