Family Violence Outreach Services Team Leader
The Salvation Army Australia
Date: 7 hours ago
City: Mackay, Queensland
Contract type: Full time
Number Of Positions Available
1
About Us
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Position Available: Family Violence Outreach Services Team Leader
Employment Type: Permanent / Full-Time
Site based: On-site
Location: Mackay Domestic Violence Services
Classification: SCHADS Level 7
Why This Role Matters
The Salvation Army (Salvos) provides a wide range of services that support women and women with children impacted by family and domestic violence. We offer accommodation, counselling, support, behavioural programs, and advice to women and children at risk of, experiencing or escaping family violence. Our services focus on prevention, restoration, and healing to provide specialised support to address immediate safety issues and provide advice, referrals, and connection to assist the recovery journey.
About The Role
This position is responsible for the operational leadership of family violence outreach and related programs, supporting early intervention, crisis response, and recovery for victim survivors of family violence.
The role plays a key part in leading service delivery, drawing on a strong understanding of internal policies, procedures, and best practices. It includes overseeing specialist family violence case management and recovery services that are child-focused, strength-based, and trauma-informed.
You will provide supervision, practice guidance, and strong operational leadership to the Outreach Case Management team.
How You Will Make An Impact
Service Delivery & Practice
What We Offer
The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.
How To Apply
Are you ready to be a part of our mission to end Family Violence? Please submit your resume and a compelling cover letter explaining your passion for this work and your relevant experience. We look forward to hearing from you and discussing how you can contribute to our team.
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration
1
About Us
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Position Available: Family Violence Outreach Services Team Leader
Employment Type: Permanent / Full-Time
Site based: On-site
Location: Mackay Domestic Violence Services
Classification: SCHADS Level 7
Why This Role Matters
The Salvation Army (Salvos) provides a wide range of services that support women and women with children impacted by family and domestic violence. We offer accommodation, counselling, support, behavioural programs, and advice to women and children at risk of, experiencing or escaping family violence. Our services focus on prevention, restoration, and healing to provide specialised support to address immediate safety issues and provide advice, referrals, and connection to assist the recovery journey.
About The Role
This position is responsible for the operational leadership of family violence outreach and related programs, supporting early intervention, crisis response, and recovery for victim survivors of family violence.
The role plays a key part in leading service delivery, drawing on a strong understanding of internal policies, procedures, and best practices. It includes overseeing specialist family violence case management and recovery services that are child-focused, strength-based, and trauma-informed.
You will provide supervision, practice guidance, and strong operational leadership to the Outreach Case Management team.
How You Will Make An Impact
Service Delivery & Practice
- Oversee the day-to-day operations of family violence outreach services.
- Ensure service delivery aligns with internal policies, procedures, and case management guidelines.
- Provide high-level professional leadership, promoting best practice service delivery in line with The Salvation Army’s standards.
- Manage program quality and compliance to meet accreditation requirements.
- Deliver a high-quality, evidence-informed family violence service, demonstrating measurable positive outcomes for women and children.
- Provide direct line management and supervision to Family Violence Practitioners and other team members.
- Foster a positive, collaborative team culture that supports staff development and wellbeing.
- Use service data, evaluation outcomes, and team feedback to inform ongoing improvements.
- Lead and support the implementation and review of practice models and service delivery processes.
- Encourage a culture of learning and continuous improvement.
- A degree in Social Work or a related field (essential).
- Demonstrated experience in the family violence sector, including leadership within outreach or residential care settings.
- Proven experience in managing case management services and leading support teams.
- Strong financial and operational management skills, including experience working with service budgets.
What We Offer
- Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
- Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
- Flexible working arrangements.
- Access to EAP and health & wellness initiatives incl Fitness Passport
- Ongoing training and development opportunities that enhance on the job skills and proficiency.
- Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.
The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.
How To Apply
Are you ready to be a part of our mission to end Family Violence? Please submit your resume and a compelling cover letter explaining your passion for this work and your relevant experience. We look forward to hearing from you and discussing how you can contribute to our team.
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration
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