Product Owner - Onboarding

Your SUPER career starts here

As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.

Sound good? Learn more about us and what we do at awaresuper.com.au

Your New Role

We are seeking a passionate and experienced New Member Onboarding Experience Lead to join our Acquisition Value Stream. This role is pivotal in ensuring a seamless and high-performing onboarding experience for new members. You will be the knowledge expert for new member experiences across all products and acquisition channels.

Key Responsibilities:

• Deliver a seamless and high-performing onboarding experience for new members.
• Deeply understand member experiences and interactions to improve activation and engagement during the first 180 days of membership.
• Recommend optimisations to enhance member experiences and outcomes across key new member journeys and transactions.
• Execute and lead initiatives and enhancements through squad-based delivery.
• Engage and activate new members at scale through multiple channels, including digital, service/advice, and employer and partner channels.
• Stay up-to-date on industry trends for activation and onboarding of new customers.
• Gather, analyse, and report insights and results to improve member retention outcomes.
• Innovate to continually improve member retention outcomes.
• Deliver strategy and propositions in an agile, squad-based environment.

How do you exceed our expectations?

• The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple.
• Proven experience in delivering high-performing onboarding experiences.
• Working Knowledge of Marketing and advertising technoology, including Customer Data Platforms and Analytics platforms.
• Very strong knowledge of current and emerging marketing technology and journey / experience design.
• Ten or more years of experience in Marketing / Digital Marketing / IT, preferably within financial services with demonstratable leadership responsibilities.
• Five or more years experience in Lifecycle marketing or equivalent role, preferably within financial services.
• Deep understanding of member experiences and interactions.
• Strong analytical and reporting skills.
• Innovative mindset with a focus on continuous improvement.
• Agile expertise with the ability to deliver in a squad-based environment.
  
• Broad understanding of the Superannuation industry.
• You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow.

Employee Experience

We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.

Why you’ll love working at Aware Super:

• Have a super impact: You’ll think big and care deeply to help more Australians live their best lives in retirement.
• Be part of something super unique: You’ll work to reshape super and retirement. We’ll invest in your growth and give you the opportunity to work on career-defining projects.
• Work with super humans: You’ll work hard and innovate, but also have some fun along the way.
• Feel super cared for: We’ll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.

The Aware Super difference

At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.