Financial Counsellor (6 month fixed term) Melbourne

• Melbourne location, 6 month contract, part time
• Generous salary packaging, extra super and leave conditions
• Purpose driven and impactful role
  
  

Knowmore Legal Service is a nationwide service, supporting victim-survivors of childhood abuse and the Stolen Generations in accessing legal redress and justice. We offer free, confidential services to help victim-survivors navigate their compensation and redress options, including through assistance in applying to the National Redress Scheme, Victims of Crime Compensation Schemes, and the Territories Stolen Generation Redress Scheme.

Our team provides free legal assistance, financial counselling, social support and specialised cultural support for First Nations people. With a trauma-informed and culturally safe approach, we empower victim-survivors to make informed choices on their path to healing and justice.

At Knowmore we stand with victim-survivors every step of the way.

About The Role

Knowmore Legal Service is seeking a compassionate and experienced Financial Counsellor to join our national, multidisciplinary team. In this role, you will provide financial counselling to clients who are applying (or considering applying) for redress through the National Redress Scheme (NRS) or Territories Stolen Generations Redress Scheme (TSGRS).

You’ll work in a trauma-informed, culturally safe environment to help clients navigate complex financial decisions—often involving lump sum payments—with dignity and confidence.

What You’ll Do

• Deliver high-quality financial counselling and advocacy to clients, including support with debts, hardship, budgeting, and lump sum management.
• Provide clear, practical advice about the financial implications of redress payments.
• Collaborate closely within a national team and contribute to our multi-disciplinary approach.
• Help educate and train organisations supporting people applying for redress.
  
  

What We’re Looking For

• A diploma in Financial Counselling (or Community Services - Financial Counselling).
• Eligibility for membership with your state Financial Counselling peak body.
• A strong track record supporting vulnerable clients, including understanding trauma-informed practices.
• Solid understanding of relevant credit, debt, and social security legislation.
• Cultural competency and experience working with Aboriginal and Torres Strait Islander clients.
• Excellent written and verbal communication skills and a collaborative approach to teamwork
• A current driver’s licence and willingness to travel are highly regarded.
  
  

Why work with us?

• Competitive not-for-profit salary with salary packaging options.
• 12% superannuation (0.5% above industry standard).
• Generous leave provisions, including Christmas closedown and leave loading.
• Hybrid working arrangements post probation and flexible hours to support work–life balance.
• Access to our Employee Assistance Program (EAP) and,
• A professional development budget to support your growth.
  
  

Meet Aunty Glendra

Aunty Glendra Stubbs is a Wiradjuri woman and an Elder in Residence at knowmore. She has been supporting Aboriginal and Torres Strait Islander clients since knowmore began in 2013. In this video, Aunty Glendra shares her story about working at knowmore and supporting her clients on their journey. Video Link: https://youtu.be/Ib4Va2apySU

How To Apply

For more information and to discuss your specific queries, please contact Jenna Conway-Jones, Financial Counsellor Manager, on 03 8663 7400

If this sounds like an opportunity you would be interested, please click ‘apply now’.

Your Application Must Include

• A cover letter outlining why you are applying for this position and your suitability
• A resume with your skills, experience and qualifications
  
  

The role will be required to satisfactorily complete a National Police Records Check, and a Working with Children Check.

We are committed to a trauma-informed and culturally safe approach, walking alongside victim-survivors every step of the way.

We recognise and value the strength that diversity brings to our work. We strongly encourage applications from individuals of all ages with diverse lived experiences and backgrounds, including Aboriginal and Torres Strait Islander peoples, people from multicultural, multifaith and linguistically diverse communities, members of the LGBTQIA+ community and people with disability. Your unique perspective and voice are not only welcome—they are essential to the work we do.