Client Liaison Officer

An exciting opportunity has become available for an experienced Client Liaison Officer to join a dynamic and fast-growing residential builder, known for delivering quality homes and exceptional customer service across Sydney.

In this client-facing role, you’ll play a critical part in the homebuilding journey — managing communications, guiding customers through key stages of the build process, and ensuring a seamless and positive experience from pre-construction to handover. You’ll work closely with internal teams to keep projects moving on schedule while providing timely updates and support to clients throughout their build.

About The Role

• Act as the main point of contact for clients throughout their build
• Guide clients through pre-construction and construction milestones
• Coordinate selections, variations, and approvals in line with timelines
• Liaise with internal teams (estimating, drafting, construction) to ensure timely updates
• Proactively manage communication, addressing client concerns and queries
• Ensure all documentation and CRM records are up to date
  
  

About you:

• Experience in a Client Liaison/Customer Service role within residential building (project homes or custom homes)
• Strong understanding of the preconstruction process including DA's, CC and CDC's.
• Excellent communication and interpersonal skills
• A customer-first mindset with a calm and professional approach
  
  

What’s in it for you:

• Up to $95k + Super (depending on experience)
• Potential to develop career and grow with the company
• Work in a collaborative, supportive environment with room to grow
• Monday to Friday, full time position.
• Modern offices & onsite parking
  
  

For any questions relating to this role or other opportunities with D&B and our clients please contact Rebecca Rollison at [email protected], or click apply. Your application will be treated as strictly confidential.