Salesforce Support Engineer

Talent


Date: 13 hours ago
City: Canberra, Australian Capital Territory
Contract type: Contractor
  • Salesforce ecosystem expertise
  • 12 months + 12 months
  • Canberra location
  • Must be an Australian Citizen with ability to obtain NV1

Our Client

This government agency is a service provider, responsible for providing and funding a range of support services to thousands of individuals across Australia. With multiple locations across Canberra, and nationwide, the organisation seeks only the most skilled and professional individuals to assist them in developing programs, policies and initiatives that will improve the quality of life for vulnerable Australians.

The Role

Are you an experienced Senior Support Engineer with a passion for delivering innovative ICT solutions? Join a dynamic and fast-paced team working on transformative projects that enhance digital and cloud-based services. This role offers the opportunity to make a meaningful impact by improving access to critical services through cutting-edge technology.

Your Duties Will Include

  • Maintaining and configuring Service Cloud, Health Cloud, and Digital Experience applications.
  • Investigating and troubleshooting OmniStudio components, including FlexCards and Omniscripts.
  • Performing system administration tasks, including user management and data integrity monitoring.
  • Deploying changes via an established DevOps framework.
  • Liaising with internal and external stakeholders across various disciplines.
  • Developing and maintaining documentation on processes and configurations.

Skills And Experience We Are Looking For

  • At least 5 years’ experience within the Salesforce ecosystem.
  • Experience with Salesforce Industries, including OmniStudio.
  • Proficiency in OOPs and Apex for debugging and minor enhancements.
  • Hands-on experience with version control, branching, and metadata deployments.
  • Certified Salesforce Admin (ADM201 or ADM211) and Platform App Builder.
  • Demonstrable experience providing technical support for Experience Cloud (desirable).

Application Process

If you would like to apply for this opportunity, please click ‘APPLY’. For further information, please contact Jaela Smith on 02 6129 6302 or email [email protected].

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