National Practice Manager

Job Description

We’re looking for a strategic, people-driven, and commercially astute leader to join our team as Head of PMO. You’ll play a pivotal role in maturing the Project Management Office at Logicalis Australia, taking full ownership of its P&L and guiding over $30M in annual project revenue.

Your primary mandate will be to enforce and uplift our project delivery framework, driving exceptional project hygiene with a sharp focus on enhancing customer satisfaction (CSAT) and profitability.

This role will partner closely with senior leaders across sales, delivery, technology, and operations – acting as the central heartbeat of our project ecosystem. Your leadership will uplift project capability, improve transparency, and help ensure our transformation agenda lands real, measurable impact.

What You’ll Do

PMO Leadership & Strategy

• Establish and evolve the Logicalis Australia PMO function – building fit-for-purpose frameworks, capability, and governance.
• Lead, mentor, and develop an existing, high-performing team of 13 Project Managers and Coordinators, with the mandate to grow the team's capabilities and size.
• Take full ownership of the PMO P&L, partnering closely with the Technical Services Director to manage and optimise the overall Technical Services P&L.
• Partner with executive and functional leadership to align PMO priorities with business strategy.
• Champion a culture of growth and excellence within the team through structured mentoring, coaching, and formal training opportunities.
  
  

Portfolio & Programme Governance

• Manage the end-to-end project and programme lifecycle – from ideation and business case through to benefits realisation.
• Act as a key business partner in the pre-sales cycle, providing a strong voice and strategic input to ensure new projects are scoped, resourced, and priced for successful and profitable delivery.
• Implement effective prioritisation, planning, and risk management practices across all active projects.
• Provide executive-ready portfolio insights, status reporting, and delivery dashboards.
  
  

Project Delivery Excellence

• Define and embed Logicalis Australia’s delivery methodology – balancing Agile, Waterfall, and hybrid approaches as needed.
• Drive the consistent application of delivery policies and project hygiene to elevate performance across the portfolio.
• Conduct project health checks, post-implementation reviews, and lessons learned to continually raise the bar on delivery standards.
• Drive proactive stakeholder engagement and enablement across internal and external projects.
  
  

Change & Capability Uplift

• Uplift project and change management maturity across the business – coaching delivery teams and senior stakeholders.
• Support the development of business case frameworks, resource planning models, and benefits tracking mechanisms.
• Optimise PMO tools and reporting systems (e.g. MS Project, Smartsheet, Power BI, Workday Project Financials).
  
  

What Success Looks Like

Your performance and impact will be measured by your ability to drive tangible improvements across key business metrics, including:

• Customer Satisfaction (CSAT Scores)
• Team Engagement (Peakon Scores)
• Commercial Performance (Profitability & Margin Metrics)
• Operational Efficiency (Technical Services Team Utilisation)
  
  

What You’ll Bring

Experience & Skills

• Proven experience leading a PMO or large-scale project delivery function in a professional services or technology-driven environment, ideally with P&L ownership or significant commercial responsibility.
• Strong understanding of portfolio governance, delivery methodologies, and enterprise change management.
• Demonstrated ability to influence and engage at all levels – from C-level to project teams.
• Deep experience with project financials, resource planning, and reporting tools.
• Comfort navigating complexity and ambiguity in a fast-paced environment.
  
  

Qualifications

• Degree in Business, IT, Engineering or related field.
• Project or programme management certification highly regarded (e.g. PMP, PRINCE2, MSP, AgilePM, SAFe).
  
  

Most importantly, you are Confident, Capable, Curious and Customer Obsessed. Being Confident means presenting your opinions or admitting when you don't have the answer. Being Capable means having the skills you need to succeed, and able to learn the ones not yet in your wheelhouse. Being Curious, your thirst for knowledge and self-improvement, your comfort in boldly questioning the status quo, and leaving ‘artificial harmony’ at the door help define you. Being Customer Obsessed, means placing the customer at the heart of every decision, action and strategy. It’s about deeply understanding customer needs, anticipating challenges, and continuously innovating to deliver exceptional experiences.

Benefits

Our promise to our employees – Belong Grow and Thrive is our commitment to creating an environment that is inclusive to all, supports your professional and personal development and offers an environment where you can do life and work the way it works for you.

Here Is How Our Benefits Help You

• Equal Paid Parental Leave to all primary and secondary carers.
• Flexible and Focus Ways of Working that means structuring the way you work that works best for you and being the partner of choice for our customers, people and the planet.  
• Diversity Equity and Inclusion Commitment which puts Inclusion as a strategic priority for Logicalis Australia – investment across Employee Resource groups, DEI Training and Mentoring that supports a workplace with a culture of accountability and zero tolerance for un-inclusive behaviours.
• Investment in your Leadership and career through our Grow program. Logicalis Australia is definitely a place where we see our people as the most valued Architects of Change. Our people have moved from Help-desk to Cloud-Engineering, from Sales to Management, from Operations to Senior Leadership. People here can have an idea, make a plan, and see it through. You can enjoy genuinely impacting change and controlling you own professional success.
  
  

About Us

At Logicalis Australia, we're not just changing the game—we're driving the future of technology.

As the Architects of Change, our mission is clear: to become the leading technology services provider and employer in the Asia-Pacific (APAC) region.

By combining our expertise and resources, we are positioning ourselves as a tech powerhouse, ready to capture growth opportunities across APAC and deliver exceptional service to our customers.

You'll be part of a dynamic team of 7,000+ innovators, collaborating across 30 territories with over 10,000 clients from diverse industries. Every project presents a unique opportunity to make a tangible impact, empowering businesses to thrive in today’s fast-paced tech landscape. With services that drive transformation and scalability—such as cloud, connectivity, collaboration, and security—you’ll help optimise operations and enable teams to reach new heights. As a global leader, our managed services provide real-time insights into clients’ digital ecosystems, 24/7.

Join us on this exciting journey, and let’s shape the future of technology together!