Customer Success Manager

About The Role

As a Customer Success Manager, you’ll be the strategic link between our Monday.com clients and their long-term success. You'll engage with a diverse range of stakeholders—from end users to C-Suite executives - ensuring adoption, value realisation, and growth opportunities across their portfolio. This is an exciting opportunity to build customer relationships, lead value-driven conversations, and help organisations achieve their business goals with Monday.com.

Key Responsibilities

Client Engagement & Relationship Management

• Facilitate regular client touchpoints such as Executive Business Reviews, cadence calls, and consultations.
• Assist in client onboarding and deliver tailored platform training sessions.
• Build trust with key stakeholders at all levels, including senior executives.
  
  

Strategic Value Delivery

• Identify opportunities to optimise clients’ use of Monday.com through workflow enhancements and platform expansions.
• Support clients in driving adoption and change management internally.
• Proactively uncover and communicate new business or upsell opportunities in collaboration with Account Managers.
  
  

Content & Community Leadership

• Host webinars and educational masterclasses to promote best practices and platform features.
• Contribute to thought leadership by sharing insights from client success stories.
  
  

Internal Collaboration

• Work closely with Sales, Implementation, and Development teams to deliver an integrated client experience.
• Collaborate with Account Managers on retention strategies and expansion strategies.
  
  

What We’re Looking For

• A strong communicator who thrives in client-facing roles
• Positive attitude, high energy and empathy
• Solutions and growth focused mindset
• Strong customer-facing and presentation skills with the ability to establish relationships with executives
• Eager to learn, highly organised, and detail-oriented
• Understanding of Monday.com or similar platforms is a plus
• Background in customer success or B2B SaaS is an advantage but not essential.
  
  

We Offer

• A collaborative team culture that values curiosity, continuous learning, and high performance.
• Flexible work arrangements, with a strong focus on professional development and career growth opportunities within the region.
• Exposure to a broad range of industries and organisations
• Direct access to training and certification with Monday.com
  
  

If you are a customer-centric individual with a passion for technology and a drive to succeed, we would love to hear from you. Apply now to join our team and help us continue to deliver exceptional value to our clients.