Onboarder

We’re looking for a hands-on, relationship-driven professional to join our team and support the national rollout of a new rewards program. In this role, you’ll partner with retailers, internal teams, POS vendors, and external suppliers to ensure a smooth onboarding experience and provide ongoing support.

You’ll be at the heart of the program rollout – helping stores unlock the full value of the platform while building meaningful partnerships along the way.

Key Responsibilities

• Lead the onboarding and support of retailers during and after program launch
• Maintain accurate and up-to-date CRM records for all retail accounts
• Develop and nurture strong, ongoing relationships with store teams
• Deliver training to ensure store staff are confident and engaged
• Monitor program progress and report back to key stakeholders
• Collaborate with internal operations teams, vendors, and suppliers
• Provide timely support and troubleshooting assistance as needed
  
  

About You

• A friendly, confident communicator who enjoys building strong working relationships
• Highly organised with excellent time management and attention to detail
• A proactive self-starter who’s comfortable working independently
• 3+ years' experience in retail, FMCG, or a marketing-driven environment
• Proven experience in account management, customer service, telesales & stakeholder coordination
  
  

Benefits

• Be part of a high-impact, national project that supports retailers directly
• Work in a role that brings daily variety, purpose, and connection
• Join a collaborative and passionate team that values your input and ideas
  
  

If this sounds like you please email your resume to [email protected]

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.