CRM Sales Process Lead
DuluxGroup
Date: 18 hours ago
City: Clayton, Victoria
Contract type: Full time
About The Role
The Sales Improvement Lead is a key member of the DuluxGroup Sales capability team, accountable for helping Sales teams grow revenue by applying the right actions, at the right time with the right customers to deliver the right outcomes.
Reporting to the Group CRM Capability Development Manager, the primary focus of the role is to find ways to help sales teams sell more efficiently, improve the use of sales tools and data, and support business goals through effective CRM system utilisation. This role is based in Clayton, Melbourne.
You will have strong commercial acumen, the ability to leverage data and insights to drive customer growth outcomes, and the capability to utilise systems, technology, processes, and behaviours to drive growth. You possess a high level of presentation and engagement skills, both written and verbal, and can manage multiple workstreams simultaneously. Additionally, you excel at prioritising workflow based on inputs from others and value potential, and you are adept at navigating through complexity and conflicting priorities.
You will have a solid background in sales management or leading a team, including front-line customer/sales experience, along with familiarity with key sales tools such as CRM, Artificial Intelligence, and insight and data-led selling and revenue optimisation processes. You should also have the ability to partner with and participate in cross-functional teams across sales, marketing, finance, IT, and L&D.
Key Responsibilities
The Sales Improvement Lead is a key member of the DuluxGroup Sales capability team, accountable for helping Sales teams grow revenue by applying the right actions, at the right time with the right customers to deliver the right outcomes.
Reporting to the Group CRM Capability Development Manager, the primary focus of the role is to find ways to help sales teams sell more efficiently, improve the use of sales tools and data, and support business goals through effective CRM system utilisation. This role is based in Clayton, Melbourne.
You will have strong commercial acumen, the ability to leverage data and insights to drive customer growth outcomes, and the capability to utilise systems, technology, processes, and behaviours to drive growth. You possess a high level of presentation and engagement skills, both written and verbal, and can manage multiple workstreams simultaneously. Additionally, you excel at prioritising workflow based on inputs from others and value potential, and you are adept at navigating through complexity and conflicting priorities.
You will have a solid background in sales management or leading a team, including front-line customer/sales experience, along with familiarity with key sales tools such as CRM, Artificial Intelligence, and insight and data-led selling and revenue optimisation processes. You should also have the ability to partner with and participate in cross-functional teams across sales, marketing, finance, IT, and L&D.
Key Responsibilities
- Lead and drive revenue optimization through effective stakeholder communications and engagement.
- Utilize business analysis standards, processes, and templates.
- Establish requirements traceability disciplines.
- Facilitate clear communications between stakeholders and delivery team members.
- Provide clear and concise documentation as required.
- Opportunities to work flexibly at all stages of your career
- Enjoy comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP support
- Let us cover the gap for you, employees with private health insurance extras cover can claim up to $1000 out of pocket gap costs annually
- Give back to the communities in which we live and work, with our “Community Action Day” and other programs
- Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth
- 20 weeks paid parental leave (primary carers), and 2 weeks paid partner leave available from the first day you start working with us
- Feel truly valued through our employee recognition programs
- Enjoy generous discounts on DuluxGroup products and through our corporate partnerships
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