Front Office Duty Manager

An exciting opportunity for an experienced Front Office Duty Manager to join our luxury five-star hotel at Stamford Plaza Melbourne.

• Permanent full time position - 38 hours per week
• Working on a rotating roster including morning, afternoon, nights and weekend shifts.
• Location – Paris end of Little Collins Street close to public transport.
  
  

About Stamford Hotels And Resorts

Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset.

We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

About The Role

The successful candidate will be enthusiastic, bubbly and share a passion for delivering service to our guests that is exceptional in every sense. In this hands-on role, you will be a dynamic team player with excellent communication skills and the drive to make a difference.

Similar Experience In a Five-star Environment Is Preferred.

• permanent full time position
• Rotating roster
  
  

The Successful Applicant Will Be Responsible For

• Representing the Stamford brand with every guest interaction
• Responsible for the smooth functioning of the operation of the Hotel
• Ensuring the safety and security of guests, staff and hotel property at all times
• Handling guest complaints and resolving issues in an efficient and professional manner
• Participating in handover meetings, to ensure any issues are handed over to the next shift to ensure continuity of service
• Meeting and assisting VIPs, groups and tours on arrival and departure
• Coaching, leading and mentoring staff to deliver exceptional service
• Assisting other operational outlets during peak service times
  
  

The Successful Applicant Will Have

• A qualification in Hospitality Management (desirable)
• Current RSA and First Aid Certification
• Experience as a Fire Warden and First Aid Officer (desirable)
• Experience as a Duty Manager in a 5-star environment (highly desirable)
• Experience with hotel booking systems – preferably Opera (desirable)
• Exceptional attention to detail
• Excellent communication skills (both written & verbal)
• The ability to work under pressure and multitask
• Ability to work independently and as part of a team
• Excellent problem solving skills
• Strong leadership skills with the ability to motivate employees to deliver a high standard of service
• Commitment with flexibility to work mornings, evenings, weekends and public holidays
• Proactive focus and shares a passion for the hospitality industry
  
  

Culture And Benefits

As a team member with us you can expect to receive:

• Opportunity to progress within the organisation
• Great company culture and team environment
• Free Staff meals
• Dry Cleaning on site
• Discounts within the group
  
  

We thank you in advance for your interest in this position, however only shortlisted candidates will be contacted for an interview.

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