APS5 Case Officer

Randstad is currently seeking an experienced Case Officer (APS5) to join a high-performing federal government team.

Labour Hire | Canberra , ACT | 3 Months | Baseline Clearance

Position Description

• Conduct detailed assessments in line with relevant legislation and policy.
• Develop, implement, and review individualised case plans based on assessment outcomes.
• Manage a caseload of clients, maintaining regular contact to monitor progress and update plans where necessary.
• Liaise with internal teams, external service providers, and community stakeholders to deliver coordinated support.
• Identify and manage risks, including escalating complex or high-risk cases when required.
• Prepare reports, case notes, and documentation to a high professional standard.
• Contribute to continuous improvement through feedback, data analysis, and participation in service reviews.
  
  

Key Capabilities

• Experience conducting assessments.
• Proven ability to manage a diverse caseload and prioritise work in a dynamic environment.
• High-level written and verbal communication skills, with the ability to engage clients and stakeholders effectively.
• Strong problem-solving and critical-thinking skills.
• Knowledge of relevant legislation, programs, and services in the human services or government sector.
• Familiarity with case management systems and reporting tools.
  
  

Position Requirements / Qualifications

• Baseline Clearance.
• Undergo a pre-employment National Police Check.
  
  

If you would like to be considered for these roles, this is a great opportunity to tell Randstad about you.

Please click "Apply Now"

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.