Service Manager – Cambridge, Waikato, NZ / Mulgrave, Victoria, Australia

Lead a high-performing team supporting innovation in food and agriculture.

Are you a people-first leader who thrives in technical environments? Do you want to drive service excellence across a skilled team working with cutting-edge instrumentation? We’re looking for a Service Manager to lead our Australia & New Zealand service engineering team.

• Inspire and lead a team supporting food safety and sustainability
• Work across advanced analytical technologies in dynamic industries
• Combine leadership, strategy, and customer focus in a rewarding role
• Enjoy development, international collaboration, and a supportive culture
• Make your mark in a global company committed to innovation and impact

Your new role in Service Leadership is empowering people and performance.

As a Service Manager, you’ll lead a close-knit team of Service Engineers working with FOSS analytical instruments across the region. Your team supports industries such as Dairy, Laboratory, Wine, Feed, Meat, and more. You’ll manage day-to-day team operations, ensure high-quality service delivery, and foster a strong, motivated, and high-performance culture.

Your key responsibilities will include:

• Leading and developing a technical service team across Australia and New Zealand
• Working with the Service Coordinator to manage team schedules and workloads
• Monitoring and reporting on key performance indicators (KPIs)
• Supporting engineers with coaching, training, and field troubleshooting
• Building strong relationships with customers and internal stakeholders
• Driving continuous improvement and contributing to strategic goals
• Conducting regular team reviews and development planning
• Ensuring compliance with quality, safety, and operational standards

What makes FOSS a great place to work.

FOSS is a purpose-driven company leading the way in smart analytics for the food and agricultural sectors. We value integrity, innovation, and collaboration, and offer a workplace that supports your professional and personal development.

Employees enjoy:

• Competitive salary and car allowance
• Ongoing training and development programs
• Flexible working conditions
• Global mobility opportunities
• A culture that values people, performance, and purpose

What we’re looking for - A people leader with technical credibility.

You’re an experienced people leader or senior technician ready to step into a leadership role. You’re passionate about team success and understand how to balance customer expectations, team wellbeing, and operational performance.

We’re looking for:

• Proven experience leading or mentoring a service or technical team
• Strong communication and problem-solving skills
• Familiarity with analytical, laboratory, or industrial equipment
• Knowledge of service KPIs and workforce planning
• Proficiency in SalesForce CRM system and other business tools
• A tertiary qualification in Engineering, Science or similar
• Willingness to travel within Australia/NZ and internationally as needed
• A valid driver's licence and work rights in Australia or New Zealand (location dependent)

Ready to apply?

Join a team that celebrates success and strives to make a positive global impact. Apply now and become part of a company that values its people, customers and planet.

For further information, please contact Tse-Sheng Ling, Service Director FOSS Pacific.

FOSS is committed to maintaining an inclusive and diverse culture. You can help us sustain an unbiased recruitment process by not including photo and age in your application.

About FOSS

Today, more than 8 billion people around the world are dependent on nutritional food. Tons of food being produced in a million different ways and under varying conditions, creating challenges all the way from field to fork. One of them, obviously, being the effects, it has on climate change.

FOSS helps the world’s 100 biggest food companies and more than 40.000 others around the world navigate exactly that with intelligent, data-driven and innovative analytical solutions. We are making sustainability a better business and we’re doing so as global market leader in our field – improving food quality, minimizing food waste, ensuring food safety and securing fair payment.

Join a pioneering and innovative company in the food and agriculture industry. A company on a mission, with offices all around the world and 1.700 talented colleagues from more than 32 different countries.