Patient Liaison Officer

Your Position at St John of God Bendigo Hospital

You will work as a team member of the Patient Services Admissions Department and will be responsible for acting as the key contact point for patients, clinicians, managers and health funds in regard to a patient’s pre-admission, admission, discharge, billing and debtors follow up.

The Position

• Informing all patients of their out-of-pocket cost of hospitalisation.
• Liaising with medical receptionists in doctors rooms for item numbers as required.
• Quoting all uninsured patients of their cost of hospitalisation (refer to doctors rooms).
• Liaising with any patient who has a query with their cover at the admission centre, over the phone or on the ward.
• Liaise with Health Funds to establish patient level of cover prior to patient admission.
• Contact for all patient queries regarding their level of cover and out-of-pocket expenses.
• All other reasonable duties as directed by the relevant manager / supervisor. This may include assisting in the provision of tasks through the other service deliverables within Patient Administration Services.
  
  

You will have proficient knowledge of the health industry, health funds and sound interpersonal skills with the ability to communicate effectively with hospital colleagues, patients, families, medical staff and members of the general public.

To succeed you will demonstrate computer literacy with previous clerical experience and ability to prioritise tasks and undertake a number of tasks simultaneously.

Above all, patients will be at the core of everything you do committing to and supporting our Mission and Values

We can offer

• Salary $59, 041 to $60,705 (pro rata if part time), plus 12% superannuation
• Permanent full-time position
• Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
• Novated leasing
• work related expenses
• self-education and
• additional superannuation
• A welcoming & supportive culture
• Discounts on hospital services & private health insurance
• Option to purchase up to two weeks of additional annual leave
• Dynamic role in multidisciplinary team
  
  

For enquiries contact Jules Castleton, Team Leader Patient Admissions, on (03) 5434 3273

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.

All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role.