Retail Store Assistant

VRG GRL is a glimpse into the minds of its creators. We feel through creativity and speak through colour. Behind our pieces you will find thoughtful silhouettes designed to fit with ease, hand-painted prints and fabrics you'll want to live in. We are passionate about inspiring women to find their style and feel confident.

ABOUT THE ROLE

As a Retail Store Assistant at VRG GRL, you will be the face of our brand, helping customers find their perfect look while providing exceptional service. You will play a key role in creating a positive shopping experience and ensuring our store and the service provided reflects our brand image. This is a casual opportunity at our Warringah Mall Location, Sydney NSW and the ideal candidate must have availability to work weekends.

KEY RESPONSIBILITIES

Customer Service

• Greet customers warmly and provide personalised assistance to meet their needs, ensuring a memorable shopping experience.
• Ensure excellent customer service standards are maintained at all times.
• Stay up-to-date with VRG GRL collections, in store and online promotions to provide informed style advice and accurate information to customers.
• Answer all phone calls and customer inquiries making sure issues are resolved promptly and excellent customer service standards are maintained

Visual Merchandising and Store Presentation

• Assist in maintaining the visual presentation of the store, including organising merchandise, restocking items, and ensuring displays are attractive and on-brand.
• Ensure the store is clean, organised, and safe for customers and staff at all times.

Operational Excellence

• Assist with inventory counts, stock replenishment, and maintaining an organised stockroom and store.
• Assist in pricing stock.
• Assist in setting up and executing store promotions and displays to drive sales and enhance the shopping experience.
• Assist in ensuring the store layout and product displays are visually appealing and meet brand standards.

Sales

• Drive sales by actively engaging with customers, promoting products, and closing sales efficiently.
• Efficiently process transactions, handle cash and card payments, and maintain accurate sales records.
• Process Refunds / Store Credits / Exchanges accurately following brand policies and terms of sale

Team Collaboration

• Work closely with team members to achieve store goals, participate in team meetings, and contribute to a positive work environment.

ABOUT YOU

• Previous retail experience is preferred but not required.
• Keen eye for style.
• Strong communication and interpersonal skills.
• Excellent customer service skills with a friendly and approachable demeanour.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic maths skills for cash handling and inventory management.
• Problem solving skills
• Availability to work flexible hours, including weekends and holidays.

ABOUT US

• A growing global fashion retailer started in Brisbane, Australia.
• A female founded business, with over 80% female leadership.
• We have donated a percentage of our profits to charity annually, since inception.
• Ethical manufacturing and considered fabric choices are at the heart of our production.
• A passionate and experienced team with a focus on innovation, creativity and quality.
• We value individual development and success, and provide our team with opportunities to grow with us.

VRG GRL is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment that embraces diversity and empowers everyone to contribute their unique perspectives and experiences. We believe that a diverse team fuels innovation, creativity, and growth, and we welcome applicants. Together, we can drive a culture where everyone has the opportunity to thrive and make a meaningful impact.