Customer Service Officer HCB

About this Position The Customer Service Officer acts as the primary point of contact for customers, addressing inquiries, resolving complaints, and ensuring exceptional customer satisfaction. This role demands excellent communication skills, strong attention to detail, and the ability to efficiently manage time in a dynamic, fast-paced setting.

What You´ll Do

• Process and monitor customer orders to ensure timely and accurate delivery.
• Address customer inquiries, complaints, and feedback, providing effective solutions.
• Maintain positive customer relationships through responsive and professional support.
• Collaborate with Sales, Supply Chain, and Finance teams to resolve customer issues.
• Keep accurate records of customer interactions and transactions in the CRM system.
• Identify opportunities for process improvements to enhance customer satisfaction.
• Support sales and marketing efforts by delivering high-quality customer service.
• Contribute to initiatives aimed at continuously improving service delivery.
  
  

What makes you a good fit

• Minimum of 2–3 years of customer service experience.
• Excellent communication and problem-solving abilities.
• Proficient in CRM systems and Microsoft Office Suite.
• Strong ability to work collaboratively within a team environment.
• Demonstrated commitment to delivering exceptional customer support.
  
  

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Globally wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Flexible Public Holidays
• Company Products Allocation
  
  

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.