Customer Experience Officer - Fixed Term or Permanent

• $71,908- $82,695 per annum + super
• Participation in Council's 9-day fortnight scheme
• Fixed Term (12 months) and Permanent Full-Time positions available

The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydney Harbour. The area is also known for its parklands, cycle paths and walkways. City of Canada Bay Council’s values underpin how we operate: We act with integrity; We empower our people; We are respectful; We work together; We innovate.

About the role

We are currently seeking an experienced and enthusiastic Customer Experience Officer to join the Customer Service Team at City of Canada Bay.

As a Customer Experience Officer, you will be responsible for providing quality customer service to external and internal customers, ensuring that all enquiries and complaints (face to face, telephone, electronic or written) relating to the full range of Council services, are dealt with according to established procedures.

This is a truly supportive team environment where you will be encouraged, supported and challenged to do your best. You will complete a variety of tasks from the Contact Centre to the front counter. There is also a monthly meeting in the evening that allows the team to develop and plan together.

Ideally, you will have a Certificate IV in Customer Service or willingness to obtain a relevant qualification, prior experience in a customer service role, and excellent communication skills with the ability to deal with a diverse range of customers.

Previous local government experience and experience with Technology One software are highly advantageous.

What’s on offer

The City of Canada Bay also offers excellent employee benefits which include:

• Rostered Days Off (participation in a 9-day fortnight scheme)
• A range of flexible work arrangements including hybrid work from home arrangements
• 18 weeks paid parental leave
• A supportive, energetic, and passionate team
• Continuous training, support, and leadership development
• Health and Wellbeing programs (Pilates classes, Fitness Passport, Flu vaccinations, and much, much more!

Closing Date: Tuesday 15 July at 11:30pm

Want to know more?

Click here to view position description, alternatively for a confidential discussion please contact Christine Kulatunga, Customer Experience Manager on 02 9911 6279.

Please click the below link to learn more about working at City of Canada Bay Council. You can access it via this link: https://youtu.be/_TmiAQxswQg

If you have any accessibility requirements, please feel free to contact Grace Aberin on 02 9121 0238 or email [email protected] to discuss.

The City of Canada Bay Council is a Child Safe Organisation that recognises and advocates for the rights of Children and Young People and are committed to a Safe Workplace.

The City of Canada Bay Council is an Equal Employment Opportunity Employer committed to maintaining, growing and supporting a diverse, respectful, collaborative & inclusive workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTIQA+, people with disabilities, and other diversity groups.

“Formal offers of employment are subject to standard Council pre-employment checks including medical and other background checks”.