Digital Operations Modernisation Manager

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.

About The Role

As part of the Operational Modernisation and Performance team reporting to the Program Manager - Operational Change, the Digital Operations Modernisation Manager will lead V/Line’s digital modernisation efforts, driving the transition to a more modern, system-based operations environment.

In this role, you will document the current operational system framework, identify improvements, and collaborate with the Business Information Solutions (BIS) department to ensure successful program delivery.

You will be the subject matter expert for operational systems, developing business cases and investment strategies to secure funding for system upgrades, ensuring modern technologies that meet V/Line’s growing needs. Additionally, you will lead project and change management processes, engage stakeholders, and drive success in a complex, evolving environment.

Additional Accountabilities Include:

• Document the current-state operational system framework and identify pain points.
• Benchmark V/Line’s systems against industry standards and explore new technologies.
• Develop the future-state operational system framework and secure executive endorsement.
• Create the operations digital modernisation program, consulting with BIS and EPMO.
• Develop system roadmaps and business cases to secure investment.
• Oversee program delivery, managing risks, timelines, and budgets.
• Engage stakeholders regularly, providing progress updates and managing escalations.
• Lead change management efforts to ensure smooth adoption of new systems and processes.
  
  
  

About You

As a strategic leader with experience in product management, program and change delivery, you will lead digital transformation at V/Line, enhancing operational efficiency and enabling the future growth of our network.

Our Ideal Candidate Will Possess the Following:

• Experience advocating for new technologies and systems that improve operational efficiency.
• Experience managing all stages of a product’s journey, supporting collaboration, and making regular improvements to meet user and business needs.
• Familiarity with program and change management frameworks, and the ability to lead projects through their lifecycle.
• Strong problem-solving skills and the ability to identify and implement solutions.
• Proven ability to engage with stakeholders across all levels and develop trusted, effective working relationships.
• Excellent written and verbal communication skills, with the ability to explain complex ideas.
• Demonstrated alignment with V/Line’s values of responsiveness, integrity, impartiality, accountability, respect, leadership, and human rights.
  
  
  

If your skills or experience don’t exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.

Why V/Line

In addition to free myki travel, we offer:

• Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
• Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
• Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
• Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
• Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.
  
  
  

We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at [email protected] or 1800 800 007 for confidential support.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.

We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world’s oldest living culture. We acknowledge the Traditional Owners’ lands, waters, and skies on which we live and pay respects to their Elders past and present.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safeworking standards.

Applications close: Monday, 14th of July at 5.00 PM.