Head of People and Culture

At ProQuest, our people are our business. We take pride in helping them grow, empowering them to be successful, and having loads of fun together!

We’re proud to be Great Place to Work certified for the last two consecutive years, with a 100% staff approval rating. Last year, we were recognised as one of the Top 2 Best Places to Work for Small Businesses—a testament to our commitment to creating an amazing employee experience.

As a Salesforce Summit Partner, we are leaders in Generative AI solutions with Agentforce, as well as Customer Service and Field Service solutions. Our team of 50+ experts has helped businesses across industries transform their customer experience with Salesforce.

We’re a diverse and inclusive team, with team members from 18 different countries.

Now, we’re looking for a full-time Head of People & Culture to take our people and culture initiatives to the next level. In this role, you’ll work closely with the CEO and leadership team and be a key part of our Strategic Team.

If you’re a people-person with great communication skills, a bubbly personality, and a passion for HR, culture, and employee engagement, we’d love to chat!

Your Role at ProQuest

People & HR Operations

• Own our HR system data input and reporting.
• Assist with payroll preparation.
• Gather employee feedback for quarterly review sessions.
• Manage new and renewal contract creation.
• Maintain electronic employment files and assist with immigration applications.
• Stay up to date with Fair Work Australia policies and visa processes.
• Support managers with HR-related issues and initiatives.
• Implement HR best practices and continuously improve processes.
• Run quarterly eNPS surveys and report findings to the Strategic Team.
• Manage the employee exit process and feedback loop for continuous improvement.

Recruitment & Onboarding

• Publish job ads and liaise with recruiters.
• Review candidate applications and run phone screenings.
• Organise candidate case studies and interviews.
• Manage communication through our applicant tracking system.
• Set up desks, laptops, and software accounts for new hires.
• Run induction sessions to introduce new ProQuesters to our culture and values.
• Continuously improve the onboarding experience based on feedback.

Office Management & Employee Experience

• Assist with office management and workspace organisation.
• Organise office catering, snacks, and equipment orders.
• Coordinate staff travel and travel diaries.
• Ensure the office is a fun, engaging, and welcoming environment.

Culture & Fun

• Plan monthly team-building events.
• Organise quarterly and annual employee awards.
• Regular coffee catch-ups with ProQuesters to build rapport and be their go-to HR person.
• Foster a fun, positive work environment with creative initiatives.
• Role model our ETHICS values: Excellence, Teamwork, Honesty, Innovation, Customer Centricity, and Social Impact.
• Always think outside the box to make ProQuest an even better place to work!

Why Join ProQuest?

• Certified Great Place to Work (100% staff approval).
• Top 2 Best Place to Work for Small Businesses in Australia.
• A diverse team from 18 countries.
• A leading Salesforce Partner in Generative AI, Customer Service, and Field Service.
• A fun, innovative, and supportive team culture.

This is an exciting all-rounder role where you can make a real impact while enjoying a flexible work schedule. If you’re passionate about people and culture, apply now!