Customer Service Representative | Sydney
George Weston Foods
Date: 14 hours ago
City: Sydney, New South Wales
Contract type: Full time
Job Description
About Us
Mauri, part of the George Weston Foods Group, is a leading supplier of high-quality flours, yeasts, pre-mixes, improvers, grains and animal nutrition.
We believe in baking, its wholesome goodness, and how it brings people together and that's why every day we work, through insight and innovation, to provide quality products to help bakers across Australia and New Zealand.
Together, we sustainably feed the nation. To learn more about our business, please visit mauri.com.au and gwf.com.au.
About The Role
We have a great opportunity for a Customer Service Representative to join our highly engaged Customer Service team that thrives on collaboration and providing outstanding Customer Experience, located at Enfield, Sydney.
Reporting to the National Customer Service Team Leader, the purpose of this role is to deliver exceptional service to our customers across our Bakery Ingredients and Animal Nutrition divisions.
As a Customer Service Representative at MAURI, you will be responsible for:
The ideal candidate will be a strong team player with previous experience in a customer service or customer facing role, preferably within FMCG or consumer goods. Additionally, you will:
We are a business that promotes diversity, has a flexible working environment and a genuine focus on personal development to support your career.
GWF is an equal-opportunity employer and invites applications from diverse backgrounds. We value social and cultural diversity and are committed to the principles of equal employment opportunity and the provision of a safe and healthy work environment. We have a Safe, Courageous, Trusting, and Collaborative culture, in line with our values.
Best of all it is a great place to work, where you can bring your authentic self!
Start the Conversation
If this role sounds suitable to you, we want to hear from you. Submit your application today.
We encourage applications from people of all ages, nationalities, abilities, and cultures including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disabilities.
Our recruitment process typically consists of a brief, prearranged telephone or video call, followed by 2 interviews conducted in-person or over Teams. However, we are able to adjust our process to support accessibility needs so that we can get to know you in the best way possible. Let us know how we can create a positive, barrier-free process for you via email to [email protected].
About Us
Mauri, part of the George Weston Foods Group, is a leading supplier of high-quality flours, yeasts, pre-mixes, improvers, grains and animal nutrition.
We believe in baking, its wholesome goodness, and how it brings people together and that's why every day we work, through insight and innovation, to provide quality products to help bakers across Australia and New Zealand.
Together, we sustainably feed the nation. To learn more about our business, please visit mauri.com.au and gwf.com.au.
About The Role
We have a great opportunity for a Customer Service Representative to join our highly engaged Customer Service team that thrives on collaboration and providing outstanding Customer Experience, located at Enfield, Sydney.
Reporting to the National Customer Service Team Leader, the purpose of this role is to deliver exceptional service to our customers across our Bakery Ingredients and Animal Nutrition divisions.
As a Customer Service Representative at MAURI, you will be responsible for:
- Entering customer orders received via phone and email, with a high level of accuracy
- Solving problems and handling complaints with care and confidence
- Processing pricing and credit requests smoothly and on time
- Setting up new customer accounts and keeping info up-to-date
- Taking part in call coaching and feedback sessions
The ideal candidate will be a strong team player with previous experience in a customer service or customer facing role, preferably within FMCG or consumer goods. Additionally, you will:
- Customer Experience and making people's lives easier is your passion
- Possess experience working with SAP, Salesforce, or another ERP system
- You're organised, proactive, and love ticking things off your to-do list
- You thrive in a fast-moving environment and enjoy having a laugh along the way
We are a business that promotes diversity, has a flexible working environment and a genuine focus on personal development to support your career.
GWF is an equal-opportunity employer and invites applications from diverse backgrounds. We value social and cultural diversity and are committed to the principles of equal employment opportunity and the provision of a safe and healthy work environment. We have a Safe, Courageous, Trusting, and Collaborative culture, in line with our values.
Best of all it is a great place to work, where you can bring your authentic self!
Start the Conversation
If this role sounds suitable to you, we want to hear from you. Submit your application today.
We encourage applications from people of all ages, nationalities, abilities, and cultures including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disabilities.
Our recruitment process typically consists of a brief, prearranged telephone or video call, followed by 2 interviews conducted in-person or over Teams. However, we are able to adjust our process to support accessibility needs so that we can get to know you in the best way possible. Let us know how we can create a positive, barrier-free process for you via email to [email protected].
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