Customer Strategy & Offer Lead
bp
Date: 15 hours ago
City: Docklands, Victoria
Contract type: Full time
Entity:
Customers & Products
Job Family Group:
Strategic Planning & Business Development Group
Job Description:
bp is an integrated energy company whose purpose is to deliver energy to the world, today and tomorrow. But we can’t do it alone. We’re a diverse team of engineers, scientists, traders, and business professionals determined to find answers to problems that must be solved. We believe that our teams are strengthened by diversity. We invite applications from all suitable candidates regardless of your gender, race, sexual orientation, or neurodiversity.
Purpose of the role
You will lead the strategy development for our B2B businesses, covering the fleet business and Dealer channel across the ANZ region. This role is critical to shaping our customer experience and driving commercial growth through the delivery of strategic initiatives. The role also is responsible for customer offer development and implementation, including the delivery of digital initiatives. You will work with a wide group of stakeholders from across multiple functions, as well as external partners and vendors.
Key Accountabilities
Travel Requirement
Some travel may be required with this role, this is negotiable
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:
Analytical Thinking, Cross-Functional Teamwork, Customer Portfolio, External Partners, People Management, Project Management, Strategic Planning, Vendor Management
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
Customers & Products
Job Family Group:
Strategic Planning & Business Development Group
Job Description:
bp is an integrated energy company whose purpose is to deliver energy to the world, today and tomorrow. But we can’t do it alone. We’re a diverse team of engineers, scientists, traders, and business professionals determined to find answers to problems that must be solved. We believe that our teams are strengthened by diversity. We invite applications from all suitable candidates regardless of your gender, race, sexual orientation, or neurodiversity.
Purpose of the role
You will lead the strategy development for our B2B businesses, covering the fleet business and Dealer channel across the ANZ region. This role is critical to shaping our customer experience and driving commercial growth through the delivery of strategic initiatives. The role also is responsible for customer offer development and implementation, including the delivery of digital initiatives. You will work with a wide group of stakeholders from across multiple functions, as well as external partners and vendors.
Key Accountabilities
- Lead the development of the 3-year roadmap and capex plan for the B2B business
- Develop and implement the strategy for the Fleet business and Dealer partner businesses
- Manage commercial partnerships and vendor relationships, including contract oversight and performance tracking.
- Responsible for budget planning and management.
- Design and deliver market leading customer offers and programs.
- Collaborate with cross-functional teams (e.g. marketing, legal, sales, finance, operations) to ensure seamless delivery of customer offers and initiatives.
- Contribute to strategic planning and innovation efforts across bp’s customer portfolio.
- Demonstrated experience in customer strategy, product strategy or customer offer development.
- Strong project management skills, with demonstrated ability to manage competing priorities. Organized and attention to detail.
- Ability to work cross-functionally and influence without direct authority. Comfortable engaging stakeholders across all levels of seniority.
- Established financial acumen and budget management ability.
- Strong analytical and problem-solving abilities.
- Excellent communication, negotiation, and vendor management skills.
- Experience working with and managing external suppliers and stakeholders.
- Clear examples of leadership, either direct or indirect.
- Strong ability to adapt. Comfortable with ambiguity and change.
- Bachelor’s degree in commerce, business, engineering or similar.
- 7+ years of experience across strategy development, project management and vendor/partner relationships
- Excellent work-life balance & flexible working arrangements
- Career development and mentoring programs
- Generous salary package including annual bonus program
- Share options, and fuel discounts
- Up to 18 weeks paid parental leave/4 weeks paid partner leave
Travel Requirement
Some travel may be required with this role, this is negotiable
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:
Analytical Thinking, Cross-Functional Teamwork, Customer Portfolio, External Partners, People Management, Project Management, Strategic Planning, Vendor Management
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
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