NCSR Stakeholder Engagement Liaison

At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we’re all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.

Join us in digitising healthcare!

What’s the opportunity?

This role is responsible for building and maintaining strong relationships within the team and with key internal and external stakeholders to create a collaborative environment that supports the delivery of a high-quality National Cancer Screening Register (NCSR). The role ensures the seamless integration of laboratories, radiology providers, and third-party operators with the NCSR, providing ongoing program updates, clinical and technical support, and effective issue resolution.

This is a full time-permanent role located in Melbourne. The successful candidate will be required to attend the office 2-3 times per week.

About the role:

Stakeholder & Vendor Engagement

• Build and maintain strong relationships with pathology labs, radiology providers, and third-party clinical information vendors.
• Act as the primary contact for all connected pathology labs. Liaise with Radiology Liaison as required.
• Ensure vendors and stakeholders are informed, engaged, and confident in Telstra Health’s delivery.
• Develop and execute a regular engagement strategy, including structured and documented communications.
• Plan and chair stakeholder meetings; prepare agendas, minutes, and follow-up actions.
• Draft and manage communications for internal and external stakeholders.

Operational Support & Issue Management

• Provide high-level support and HL7 troubleshooting for labs and radiology providers, including data quality and technical queries.
• Address participant queries for each of the program follow up teams in consultation with program leads.
• Oversee operational processes including reconciliation, troubleshooting, and SLA monitoring.
• Act as an escalation point for operational and technical issues; monitor and act on alert emails.
• Oversee the management of the shared inbox, calendar, and JIRA tickets; participate in team meetings to resolve issues.

Technical Coordination & Testing

• Liaise with technical teams to ensure smooth integration with the NCSR with timely delivery and resolution of issues.
• Liaise with NCSR Release Manager and facilitate UAT/BVT testing and workshops.
• Oversee result reconciliations
• Manage daily HealthShare reviews and SLA report assessments.
• Operate HL7 testing environments: track messages, prepare test cases, issue Notices of Connection.
• Troubleshoot HL7 messaging issues and coordinate corrections with vendors.
• Address alert escalations

Governance, Documentation & Continuous Improvement

• Maintain up-to-date SOPs, Program Implementation Guides, and work instructions.
• Drive knowledge management to improve quality and stakeholder relationships.
• Centralize internal contact with external stakeholders and ensure communication channels and processes are followed.
• Investigate complaints and report data issues,
• Promote inclusive, respectful team culture and align all teams with engagement goals.

About you:

Clinical experience and or customer service experience which will demonstrate:

• Bachelor of Applied science (desirable, not essential)
• Clinical knowledge (preferable but not mandatory)
• Health related experience (ideal)
• Knowledge of the National Cervical Screening Program, National Bowel Cancer Screening Program and National Lung Cancer Screening Program is an advantage
• Experience with clinical information systems, laboratory information systems along with understanding HL7 messaging is an advantage
• Stakeholder management with a high-level customer focus and ability to positively relate and interact with stakeholders to foster productive outcomes
• Ability to work under pressure with conflicting priorities and/or meeting strict deadlines
• High level attention to detail
• High level written and verbal communication skills within a multidisciplinary environment including internal and external key stakeholders
• Extensive problem solving skills and ability to advocate for key stakeholder groups including consumers
• Self-motivated with the desire to work in a fast-paced environment
• A sound knowledge of computer-based software applications including Word/PowerPoint/Excel/database management systems.
• Ability to conduct simple data analyses to reconcile reporting by laboratories with other data sources

Why join Telstra Health:

• We believe that flexibility is not a ‘perk’, it’s how we have always worked! We celebrate that flexibility looks different for each of us and support your work-life harmony.
• Join us if you find change, a fast paced environment and even some ambiguity thrilling! Our entrepreneurial spirit and genuine desire to make a difference is one of a kind and the work we do is not only meaningful but also exciting and new!
• Holding on to good talent is important to us. We support our exceptional people forge career paths internally. Our People Leaders are committed to continuously enhancing their team members, celebrating successes and identifying growth opportunities.
• If you want to join the incredible team that is helping to solve some of the biggest challenges faced by the health and aged care sector today, we are the right place for you!

And it doesn’t stop there…

• Avenues for growth and stepping into other roles.
• 30% discount on Telstra services including home broadband and post-paid mobiles.
• Free 24/7 professional and confidential support for you and your family through EAP
• Employee rewards program that includes discounts on shopping, gym memberships, movie tickets, health insurance and more
• Multiple leave options including 16 weeks gender-equal paid parental, family and domestic violence leave, cultural, volunteer, study leave, as well as the option to purchase additional leave.

We are passionate about creating an environment that's inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply. Even if you don’t check every box above, we encourage you to apply today or get in touch with us on [email protected]

Applications will be assessed and shortlisted as they are received so apply today!

We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon.