Product Design Manager

Position: Product Design Lead

Department: Product

Reports to: Chief Product Officer

Employment Type: Full-time

Location: Melbourne Office

Workplace Type: Hybrid, 3 days a week in office

Who we are

Rosterfy is a global leading, end-to-end enterprise volunteer engagement platform powering over 100 million volunteer hours. We exist to connect communities to events and causes they are passionate about.

Used by over 3 million volunteers across 26 different countries, Our SaaS platform powers mass volunteer programs across the globe for Not-for-Profits, local government, sporting federations, and major events. Our all in one solution helps our clients to recruit, retain, reward and train their volunteers, whilst also ensuring compliance.

Headquartered in Melbourne, Australia, with offices in Sydney, London, Dallas, Denver & New York, our vibrant, inclusive and passionate global team is driven to unite the world around volunteering.

Why you want to work with us

Rapid Growth: Rosterfy is a rapidly expanding company, doubling in size every year. Backed by top investors, Rosterfy is on a rocket ship trajectory, set for incredible growth and success.

Global Impact: We are reshaping volunteering globally and have an ambitious goal to redefine what it means to be a volunteer. Work with us, and be certain that you will make an impact.

Well-liked: with 4.5 stars on Capterra, 4.4 stars on G2, and winners of various awards, we are well liked by clients and recognised for our exceptional service and innovative solutions.

Awesome clients: We've been the volunteer management platform for 7 consecutive Super Bowls, Lifeline, & Oxfam amongst many other happy clients across 26 countries.

Competitive salary: We offer a competitive salary commensurate with experience and qualifications, along with comprehensive benefits.

Check out our Employee Value Proposition slide deck here! https://www.rosterfy.com/hubfs/Rosterfy%20EVP%20Deck.pdf

About The Role:

We're seeking a Product Design Lead to own and evolve the design of Rosterfy's platform. This is a hands-on leadership role, ideal for someone who thrives on solving complex user problems while building and guiding design teams from the ground up.

You'll lead product design across our SaaS platform, working to address existing usability challenges while establishing mature design practices and processes. Starting with one direct report, you'll have the opportunity to grow and scale the design function as we expand.

In this role, you'll work closely with product owners and managers, engineers, and stakeholders across the business to build intuitive, elegant, and scalable solutions that serve a wide range of users—from volunteers to program leaders.

Key Responsibilities:

• Lead the Design Function: Own the design vision and strategy for the Rosterfy platform, balancing short-term delivery with long-term design excellence. Establish design practices, processes, and standards.
• Mentor and Manage: Provide leadership, support, and coaching to direct report(s), define ways of working, and help your team members grow and thrive. Over time, contribute to hiring and scaling the design team.
• Be Hands-On: As a player-coach, you'll design user flows and mockups, conduct research and testing, improve information architecture, and promote platform-wide usability efforts to ensure consistency across our complex multi-feature platform.
• Collaborate Deeply: Partner with Product, Engineering, Customer Success, Solutions Design, and customers to translate user and business needs into intuitive, practical solutions.
• Champion Research & User-Centered Design: Leverage user feedback, data, and testing to validate ideas and inform decision making. Help create a strong research practice within the product team.
• Advance Our Design System: Maintain and improve our design system and UI/UX standards to ensure a consistent, accessible experience across the platform.

About you:

• Proven Design Leadership: 7+ years in B2B SaaS product design with 3+ years successfully leading design teams, establishing design practices, and managing designers in previous roles
• Systems Thinking: Demonstrated experience improving usability across complex, multi-feature platforms with diverse user types and workflows—ideally tackling large-scale usability challenges
• Hands-On Excellence: Strong portfolio showcasing both strategic design thinking and tactical execution on enterprise software, with clear examples of impact on user outcomes and business metrics
• Collaborative Leadership: Track record of building effective partnerships with Product, Engineering, and business stakeholders while advocating for user-centered design in cross-functional environments
• Design Operations: Experience establishing design systems, processes, and research practices that scale across growing product teams, ensuring cost-efficient design investments at scale.

Nice to have:

• Experience working in a scale-up or high-growth Enterprise SaaS environment
• Background with scheduling and rostering systems, CRMs, or other complex workflow automation platforms
• Familiarity with visual workflow builders
• Experience with accessibility standards and inclusive design principles

Remuneration and Benefits Package:

• Competitive salary offering
• Paid time off to participate in volunteering activities
• Referral bonuses and recognition programs

EEO Statement:

Rosterfy is an equal opportunity employer committed to building a diverse and inclusive team. We know that underrepresented groups — including women and people from marginalised backgrounds — are less likely to apply unless they meet every requirement. If you’re excited about a role but don’t tick every box, we encourage you to apply anyway. We’re all about potential, growth, and finding the right people to join us on our mission.