Customer Solutions Consultant
Downer
Date: 12 hours ago
City: Brisbane, Queensland
Contract type: Contractor
About Us
At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.
Job Description
We are looking for candidates with a strong background in customer service, coupled with a positive attitude and customer centric ethos!
“In return, you will be part of an engaging and supportive work environment that offers a primarily work-from-home arrangement, with on-site attendance required (in most cases) just two days per month.”
You will be available to work on rotating roster from 6am –10pm (Monday - Sunday), predominately shift starts in the afternoons
What You’ll Do
As a key member of our team, you will be primarily responsible for –
Training will be provided at our Gallipoli Barrack, successful candidates will be expected to attend before falling into hired roster pattern.
Why work for us?
Benefits
Working for the Downer Group, means every day you will be enabling our communities to thrive. With a bright future ahead of us, you find purpose here and can directly impact and contribute positively to our future. You’ll also find a range of benefits available such as:
This exciting role offers you the opportunity to work with a passionate, inclusive and supportive team. If you are enthusiastic about what you do and are motivated to succeed, then apply now.
Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.
At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.
Job Description
We are looking for candidates with a strong background in customer service, coupled with a positive attitude and customer centric ethos!
“In return, you will be part of an engaging and supportive work environment that offers a primarily work-from-home arrangement, with on-site attendance required (in most cases) just two days per month.”
You will be available to work on rotating roster from 6am –10pm (Monday - Sunday), predominately shift starts in the afternoons
What You’ll Do
As a key member of our team, you will be primarily responsible for –
- Deliver exceptional customer service
- Raise & dispatch service requests on our Defence contract
- Provide accurate and detailed data into Work Management System
- Manage competing priorities
- Contribute to the success of our business!
- Must be an Australian Citizen to work on Defence site
- Customer service or contact centre experience
- Excellent verbal and written communication skills
- Strong attention to detail
- Ability to navigate through systems and follow process
Training will be provided at our Gallipoli Barrack, successful candidates will be expected to attend before falling into hired roster pattern.
Why work for us?
Benefits
Working for the Downer Group, means every day you will be enabling our communities to thrive. With a bright future ahead of us, you find purpose here and can directly impact and contribute positively to our future. You’ll also find a range of benefits available such as:
- Opportunities for training and development to support your career.
- Internal career opportunities across the Downer Group business.
- Highly competitive employee exclusive discounts and benefits scheme.
- An Employee Assistance Program providing access to professionals to support you (and your family) to achieve your personal or professional goals through wellbeing coaching, counselling, financial advice, legal advice and more.
This exciting role offers you the opportunity to work with a passionate, inclusive and supportive team. If you are enthusiastic about what you do and are motivated to succeed, then apply now.
Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.
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