Information & Referral Support Worker
NSW Department of Communities and Justice
Competitive Salary: $97,027 - $107,059pa (plus superannuation and leave loading)
Ongoing Full-time
Location – Central Sydney (flexible location including applications across Greater Sydney accepted)
About us
Legal Aid NSW helps people with their legal problems. We can help people with most areas of the law: criminal, family, and everyday civil legal concerns. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.
The Client Assessment & Referral Service (CARS) is an independent in-house allied professional service (APS) which provides facilitated referrals, service coordination, case management, case consultation and various types of reports for Legal Aid NSW clients and their solicitors. We also provide information to Legal Aid NSW lawyers about services which can support their clients.
About the role
Under the supervision of the CARS Team Leader, undertake structured client assessments to determine their current support needs, identify and facilitate access to services that can best meet those support needs and on occasions, provide service coordination to oversee client engagement for a designated period. The Information & Referral Support Worker also participates in weekly and as required client intake and allocation.
About you
The successful candidate will be a calm, empathetic communicator who thrives on helping people navigate difficult situations. With experience supporting people in distress, you bring a steady presence, active listening skills, and a genuine commitment to connecting people to the right support. Your resilience helps you stay grounded in high-pressure situations, and you are confident in your ability to manage sensitive conversations with care and professionalism.
WHY YOU SHOULD JOIN LEGAL AID NSW!
We are committed to diversity and inclusion
We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.
We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.
We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need an adjustment to participate in the recruitment process, or you would like information about what we can do to help you, please contact our team at [email protected].
Other benefits of working with us
You will have access to training, development and mentoring opportunities.
We are an accredited Flex Ready and Carers and Employers certified employer and are recognised as leaders in flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life.
The essential requirements for this role
You must have:
5 years minimum relevant experience
Diploma Level 5 and above (minimum 2 years study)
Be willing to do a Criminal Record Check and Working with Children Check
Hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)
How to apply
Your application must include:
your resume (no more than 5 pages)
cover letter (no more than 2 pages). In your cover letter, please respond to the below targeted question:
-
Targeted Question: Briefly describe your experience supporting people in in distress and how you approach these situations.
You MUST submit your application online. Applications received late or by email, will NOT be accepted.
Make sure your application is complete, and you have answered all questions before you submit.
We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.
Do you need help to apply?
It’s important to properly prepare before you apply for a role. Here is some other information to help you:
- If you have questions about the role, you can contact the Hiring Manager –Stephen Kilkeary on (02) 9219 5068 or email: [email protected]
- If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.
- The Role Description sets out the responsibilities of the role.
- The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.
- Applying for a Role
- Working at Legal Aid NSW
See more jobs in Sydney, New South Wales