Investigations and Governance Manager

At Compass Group Australia, we don’t just serve meals — we create unforgettable experiences. As part of the world's largest food and support services company, we partner with iconic brands and industries to deliver exceptional service across workplaces, hospitals, schools, stadiums, remote sites, and more. From fuelling major mining operations to crafting gourmet moments at world-class venues, our team thrives on challenge, passion, and purpose. If you're looking to be part of something bigger, where your contribution truly matters — this is your moment to join us!

Join a global leader that feeds innovation, drives hospitality, and powers possibility!

We're looking for a passionate and experienced professional to lead the development, implementation, and continuous improvement of investigation processes across Compass Group Australia. This pivotal role will support and guide operational teams in managing investigation quality, supporting analysis of food safety incidents, and applying risk-based action planning using the hierarchy of control. You will also contribute to governance, crisis management, and incident review frameworks, making a real impact in a fast-paced, rewarding environment.

THE ROLE

The Investigations and Governance Manager is primarily responsible for managing the quality of HSE investigations across Compass Group Australia and performing Governance activities across HSEQ programs.

Main responsibilities:

Investigation Quality

• Design and implement investigation modules for HSEQ and Operations, including evidence and statement collection
• Coach teams to improve the accuracy, consistency, and depth of HSEQ investigations
• Establish best-practice investigation methods for all incidents, including food safety incidents
• Guide teams in identifying effective corrective actions using the hierarchy of control
• Drive continuous improvement of investigation and incident management procedures

Significant Investigation

• Lead investigations into high-potential or significant incidents, using ICAM or comparable methodologies
• Produce clear, detailed reports for internal stakeholders and clients
• Develop and deliver training on psychosocial incident investigation techniques

Governance

• Design and implement HSEQ governance policies, frameworks, and best practices
• Review HSEQ outputs to ensure compliance with Compass Group Australia standards
• Conduct weekly reviews of injury and illness data to ensure accurate classification
• Provide training and support to leadership and staff on their governance responsibilities

Crisis Management and Business Continuity

• Develop and maintain robust crisis, emergency management, and business continuity plans
• Facilitate risk identification, scenario planning, and impact assessments
• Lead post-crisis reviews and integrate lessons learned to enhance future response strategies

Other Responsibilities

Follow Compass health, safety and security procedures

THE PERSON

• Minimum of 5 years’ experience in incident investigation
• Strong knowledge of governance frameworks and quality assurance practices
• Excellent interviewing and communication skills
• Strong organisational and task management capabilities
• Demonstrated ethical conduct aligned with professional standards and corporate values
• Proven experience in crisis management and business continuity planning

Desirable

• Working knowledge of OSHA or injury classification systems
• Experience in delivering training or holding relevant training qualifications

THE BENEFITS

Working with a large global company means you can be assured that we have an attractive benefits program! This includes comprehensive learning & development offerings, a variety of recognition programs and company discounts, an excellent salary benchmarking matrix and at this management level also includes an incentive bonus scheme! You can read all about these here: Why work at Compass

We are committed to providing a recruitment process that is fair, equitable and accessible for all. If you require adjustments or alternative methods of communication in the recruitment process, please reach out to us on either 1300TALENT or [email protected]