Team Lead - Relationship Management
RELX
Date: 10 hours ago
City: Sydney, New South Wales
Contract type: Full time
Relationship Management Team Lead
Are you a passionate and engaged sales leader?
Are you interested in building the future of legal technology?
About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.
About the Role As a RM Team Lead, you will drive digital culture, lead a team of Relationship Managers, and provide strategic sales leadership across the APAC region for the Regulatory Compliance portfolio Reporting to the Head of APAC Sales, this is a permanent full-time role to be based in Sydney with the possibility of combined home/office-based arrangements to have flexible work-life balance Responsibilities
Requirements
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services
To learn more about opportunities with LexisNexis or RELX Global, join us here: https://www.lexisnexis.com.au/en https://www.relx.com/careers/join-us We are looking to fill this role as soon as possible – apply now to be considered. Thank you for your interest. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120 Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here Please read our Candidate Privacy Policy We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law USA Job Seekers: EEO Know Your Rights .
Are you a passionate and engaged sales leader?
Are you interested in building the future of legal technology?
About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.
About the Role As a RM Team Lead, you will drive digital culture, lead a team of Relationship Managers, and provide strategic sales leadership across the APAC region for the Regulatory Compliance portfolio Reporting to the Head of APAC Sales, this is a permanent full-time role to be based in Sydney with the possibility of combined home/office-based arrangements to have flexible work-life balance Responsibilities
- Lead team to deliver sales metrics of renewals, upsells and deliver customer satisfaction through strong account management principles and engaging onboarding experience.
- Develop strategies for each to ensure retention of the accounts and mitigate any risks identified over the course of the contract by ensuring the team deliver high support to the client and leverage various internal stakeholders to support.
- Build effective relationships with key stakeholders in designated accounts with the purpose of expanding the penetration of LexisNexis products and solutions.
- Embrace the customer centric focus of the role by communicating back to the business insights from customers.
- Deliver regular account health check discussions with the clients to understand how we can support them further and ensure they are utilizing full capability of the solution.
- Design and facilitate upsell campaigns through the team. Identifying new upsell opportunities through effective discovery into the customers various business needs and driving awareness of LexisNexis RegCompliance products.
- Plan and deliver targeted campaigns as new products become available
- Provide product demonstrations and training to increase take up of additional products
- Design and implement tailored onboarding plans for new clients for the various products available. This includes:
- Delivering detailed onboarding plan
- Project Managing customer stakeholders to confirm training requirements & commitment
- Delivering user level training and follow up sessions as required
- Working with 3rd party partners and internal stakeholders to effectively deliver integrations with GRC’s
- Portfolio level reporting on renewals, risk & upsell and forecasting team performance against goals
- Revenue risk and upsell data is correctly recorded in the CRM along with updated account notes to show activity
- Account plans, to the set format, are available on a shared database for all accounts
- Internal reporting as required.
Requirements
- Demonstrated prior team leadership experience in Relationship Management and Account Management
- Solution selling experience is essential including highly developed computer skills including CRM and MS tools etc.
- Have good interpersonal and communication skills, with the ability to build rapport and credibility with clients and team members
- Be an excellent leader and have team management skills, with a track record of motivating and developing high-performing teams.
- Possess analytical and problem-solving skills, with the ability to interpret data and make informed decisions
- Be driven by a desire to learn, grow with the business, and lead a team of professionals.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Discounted Health plan rate and Optical Assistance
- Life assurance and income protection
- Option to buy additional Annual Leave days
- Employee Assistance Program
- Flexible working arrangements
- Benefits for you and your family
- Access to learning and development resources
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services
To learn more about opportunities with LexisNexis or RELX Global, join us here: https://www.lexisnexis.com.au/en https://www.relx.com/careers/join-us We are looking to fill this role as soon as possible – apply now to be considered. Thank you for your interest. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120 Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here Please read our Candidate Privacy Policy We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law USA Job Seekers: EEO Know Your Rights .
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