APS5 Operations Officer (Disability Housing Operations)

The Client & Role

We’re currently working with a Federal Government Agency responsible for Disability Housing Support, they are looking to engage an industry professional with relevant operational experience for a full-time 12-month initial term contract. This role operates on a hybrid basis with on-site work in Richmond and two days per week from home. The rate on offer is up to $55.24 per hour plus super.

Responsibilities

• Providing secretariat support for all division decisions.
• Supporting Agency teams with division enquiries.
• Resolving issues and complaints in relation to participant division applications.
• Leading and contributing to the implementation of process improvement initiatives.
• Managing, collating, interpreting and analysing data to produce reports and dashboards that inform strategic and operational planning.
• Contributing to the achievement of key performance indicators, including planning targets.
• Monitoring and actioning correspondence, assigning and actioning internal work items.
• Coaching, mentoring staff and providing support on established technical, operational and administrative activities, procedures, practices and program/project objectives.
  
  

Required Skills & Specialisms

• Previous experience in the disability field in an operational context, housing specific experience extremely advantageous.
• A substantial knowledge and understanding of related principles, techniques and practices
• Well-developed understanding of relevant statutory, regulatory and policy frameworks applied to a variety of interrelated activities and solutions to a range of problems.
• Ability to liaise with stakeholders of all levels.
• Ability to work both independently and as part of a team.
• Use judgement to resolve workplace issues with supervision provided for complex or difficult issues.
• Responsible for coordinating competing requests and demands, setting priorities and managing the workflow for the immediate work area ensuring time frames are met.
• Effective communication skills – Ability to facilitate meetings, guide discussions, communicate outcomes along with providing high quality written documentation.
• Eye for detail to ensure systems are updated as per process and provide high quality documentation and data processing.
• Ability to work in a fast-paced environment and the ability to be flexible to accommodate workflow, work processes and work type.
• Ability to manage and support complex discussions regarding participant circumstances.
• Strong administration skills and experience.
  
  

If you have strong operational experience in Disability Housing with skill in understanding regulatory and policy frameworks, apply now via the link provided. Submissions are limited for this role, only shortlisted candidates will be contacted and shortlisting will take place as relevant candidates are identified, applications formally close on the 27th of June.

All questions related to this role can be directed to Daniel at [email protected] following formal application.