Incident Operations Specialist

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.

Your New Role

Reporting to the Operations Manager, the Incident Operations Specialist's key responsibilities will be to provide sound oversight, process improvement, and risk-based decision-making skills to ensure timely resolution and prevention of operational incidents across Member Operations.

Key duties include but are not limited to:

• Create and maintain incident records in the Group Risk Controls (GRC) to track and monitor risks and incident management.
• Arrange recovery of Fund Reserves for the payment of outstanding premiums, fees, costs to members or relevant 3rd parties.
• Oversight and approval of remediation and rectification activities in accordance with Fund policies and practices.
• Implement and enhance controls for risk mitigation and assist in oversight of these controls.
• Nurture and maintain internal relationships across all levels of the Fund to understand root cause of incidents and oversee the implementation of required preventative actions
• Hold third parties accountable to agreed plan and deliverables through active oversight and timely escalations.
• Operate and make decisions according to the Fund's Policies, Standards and Procedures and the Fund's Key Decision Registers and the delegated authorities.
• Ensure relevant legislative and organisational requirements are met; keep up to date on all key changes to relevant regulations.

What you'll need

• Experience within superannuation industry and/or a similar financial organisation.
• Solid working knowledge of operational risk management and controls for mitigating risk.
• Excellent organisational skills with the ability to prioritise and manage the range of tasks required of this position.
• An excellent working knowledge of/experience with Microsoft Word, Microsoft Excel & Microsoft Outlook.
• An ability to work autonomously and pro-actively without supervision and to set own work plan in order to meet deadlines.
• Excellent interpersonal skills which foster cooperation and teamwork in a close team environment.

Life at AustralianSuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What's Next

Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.

Australian or New Zealand citizenship or Australian permanent residency status is required.

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Agencies please note: this vacancy is being managed directly by AustralianSuper's Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.