SIAM CIS Lead

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

We are hiring a proactive and experienced SIAM CIS Lead to drive continuous service improvement (CSI) across our IT service management landscape. This role is pivotal in enhancing service delivery, optimizing processes, and aligning improvement initiatives with business goals.

Key Responsibilities

• Performance Analysis: Conduct regular reviews of service performance data to identify trends, issues, and improvement opportunities.
• CSI Planning: Develop and maintain a comprehensive Continuous Service Improvement (CSI) plan with clear objectives, initiatives, and timelines.
• Process Optimization: Collaborate with cross-functional teams to streamline processes, eliminate inefficiencies, and enhance service quality.
• Stakeholder Engagement: Engage with stakeholders to gather feedback, understand business needs, and ensure alignment of improvement efforts.
• Implementation & Monitoring: Execute improvement initiatives and monitor their impact, adjusting strategies to ensure successful outcomes.
• Reporting: Prepare and present detailed reports on CSI activities, progress, and results to senior leadership and key stakeholders.
• Best Practices Promotion: Advocate for ITIL best practices and foster a culture of continuous improvement across the organization.

Required Skills & Experience

• Proven experience in IT service management, preferably within a SIAM framework
• Strong analytical skills with the ability to interpret performance data and drive actionable insights
• Expertise in developing and executing CSI plans
• Excellent stakeholder management and communication skills
• Familiarity with ITIL methodologies and process improvement techniques
• Ability to lead cross-functional initiatives and manage change effectively
• Experience in reporting and presenting to senior management

What You’ll Love About Working Here

• We recognise the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
• At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
• Equip yourself with valuable certifications in the latest technologies such as AWS and Microsoft Azure.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.