PMO - Managed Services & Demand Management

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

Capgemini is looking for a PMO professional to support governance, reporting, and demand management across our managed services portfolio. This role combines internal coordination and client-facing responsibilities, ensuring seamless onboarding, performance tracking, and fulfillment of strategic and discretionary demands. Following are the key responsibilities

Governance & Reporting

• Serve as the single point of contact for managed services onboarding and training
• Lead the setup and execution of governance forums in line with contractual obligations
• Facilitate workshops, governance meetings, and stakeholder communications
• Maintain trackers for staffing, resource demands, and performance metrics
• Coordinate with capability leads, tower leads, and RMG to ensure timely role fulfillment and project tagging
• Manage project documentation, SharePoint repositories, and intranet portals
  

Account Oversight

• Support onboarding, training, and recognition programs across the account
• Track interdependencies, risks, and issues impacting delivery
  

Client-Facing Demand Management

• Engage directly with client stakeholders to capture new discretionary requirements
• Translate client needs into structured talent requests and project demands
• Build Statements of Work (SOWs) and PT files to formalize expectations
• Create and manage talent requests in GTD, ensuring accuracy and completeness
• Coordinate candidate reviews, interviews, and assignment confirmations
• Report on demand forecasts, fulfillment progress, and performance outcomes

Required Skills & Experience

• Experience in managed services and transformation programs
• Strong stakeholder management and client-facing communication skills
• Familiarity with GTD workflows, staffing trackers, and delivery governance models
• Proficiency in SOW creation and PT file structuring
• Excellent organizational and documentation skills
• Ability to manage multiple priorities and work collaboratively across teams

What You’ll Love About Working Here

• We recognise the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
• At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
• Equip yourself with valuable certifications in the latest technologies such as AWS and Microsoft Azure.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.