Customer Support Representative

Dometic is a global outdoor tech company on a mission to make mobile living easy. Leveraging our core expertise in cooling, heating, power & electronics, mobility, and space optimization, we empower more people to connect with nature and elevate their sense of freedom in the outdoors. We achieve this by creating smart, sustainable, and reliable products with outstanding design. Millions of people around the world use our products while camping and exploring nature with their cars, RV's, or boats. Our range of offerings includes installed products for land vehicles and boats, as well as standalone solutions for outdoor enthusiasts. We are on a growth journey – now looking for our next star – a passionate Customer Support Representative.

About The Position

You’ll join a busy Customer Support team handling inbound enquiries from the RV Industry supporting manufacturers, trade and retail. This is a fast-paced, process-driven environment where strong communication and time management are key.

Your Main Responsibilities

• Responding to inbound enquiries on orders, stock availabilities and delivery ETAs
• Input, management and follow up of orders for Key Accounts in Dometic’s ERP system (Navision)
• Ensure effective processing and prioritisation of orders
• Build a successful working relationship with Account Managers and their customers
• Liaise with cross-functional team members including Technical Support, Warehouse and Operations and Product Management to provide solutions for customers
• Ensures that all order processing related activities are completed in accordance with Dometic practices
• Handles complaints from customers and seek to resolve them
• Provides support during Dometic stocktakes on an as required basis.
• Delivering consistent, compassionate customer service
  
  
  

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• Experience in a contact centre, customer service, Administration or sales role (required)
• Strong verbal communication and multitasking skills
• A process-focused mindset and ability to work at pace
• Ability to build relationships and provide exceptional customer service
• Ability to work cooperatively and collaboratively in a team environment, as well as autonomously
• Excellent communication skills, both written and verbal.
• Possesses a positive, friendly attitude and a solid work ethic.
  
  
  

Why Apply?

• Extensive paid training and onboarding provided
• Collaborative and inclusive team culture
• Sth East Melb location, ample free parking or public transport accessible (Train station)
  
  
  

Dometic's Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Are you our next star? Then we would love to see your application. Selection is being made on a running basis. If you have any questions regarding the position, please contact Jaimi Gallo, HR Advisor ANZ at [email protected]