Operations Manager

Mirvac is a brand that creates and curates better experiences. We are more than developers or builders - we are visionaries, and our ability to see the world differently drives us to be bold, embrace innovation and diversity, and lead with optimism.

As creators of positive change, we see each new project as an opportunity to leave a lasting legacy, delivering enduring value for all Australians. We focus on sustainability, innovation, and shared value, to return benefits to our customers, partners, investors, and communities.

Join us as we work towards building the imagine nation.

Your opportunity

As Operations Manager, you will provide strategic leadership, oversight, and support for facilities management operations across Mirvac's Build to Rent portfolio. This role ensures optimal resource management, operational compliance, and financial stewardship, while supporting the Facilities and Maintenance Managers in maintaining high standards for customer service, safety, and asset presentation. The Operations Manager oversees performance, monitors adherence to statutory requirements, and fosters collaboration to achieve the portfolios objectives.

Your responsibilities will include:

Strategic Oversight and Resource Management:

• Partner with the Maintenance Manager to establish and implement operational goals that align with asset performance targets and customer service standards;
• Support the National Portfolio Manager with strategic asset planning, lifecycle management, and operational goals.
  
  

Financial and Budgetary Management:

• Lead the preparation, monitoring, and management of budgets, including Opex, Capex, maintenance, and lifecycle capex expenditures;
• Collaborate with the National Portfolio Manager on financial forecasts and cost-saving opportunities to ensure efficient budget management;
  
  

Contract and Vendor Management:

• Oversee administration of service contracts and vendor relationships to ensure service level compliance and quality standards:
• Work closely with the Property & Community Manager to evaluate contractor performance and resolve any service issues promptly;
• Assist in the negotiation of contracts and management of service agreements to support maintenance and capex requirements.
  
  

Safety, Compliance, and Risk Management:

• Ensure that facilities adhere to all statutory, safety, and environmental standards, working in conjunction with the Property & Community Manager to manage any risks;
• Implement and monitor compliance initiatives, including annual Fire Safety Compliance certification and statutory maintenance requirements;
• Support emergency response readiness, ensuring staff availability and readiness to handle 24/7 on-call, weekend, and after-hours needs as required;
  
  

Project and Asset Management Support:

• Assist with the development and execution of maintenance projects, capex programs, and asset improvement initiatives to enhance asset value and functionality;
• Coordinate closely with the PMO Team and/or the Maintenance Manager to ensure timely and compliant delivery of projects and maintenance works;
• Prepare and/or review scope of works for capex projects, ensuring alignment with operational standards and budget requirements.
  
  

Customer Service and Stakeholder Engagement:

• Foster strong relationships with stakeholders (internal and external) to ensure customer satisfaction and address inquiries promptly;
• Collaborate with the Property & Community Manager to address service interruptions, maintain open lines of communication, and ensure exceptional customer outcomes;
• Champion customer service initiatives and support the Property & Community Manager in enhancing customer experience.
  
  

Leadership and Team Development:

• Provide strong leadership to the maintenance team, supporting the Property & Community Manager in cultivating a collaborative, high-performance culture. Mentor team members to develop their technical, problem-solving, and leadership skills, promoting accountability and professional growth;
• Identify training needs within the team and implement relevant training programs to enhance team competencies in areas such as safety protocols, compliance, maintenance best practices, and customer service standards.
• Conduct regular performance reviews, providing constructive feedback and setting clear performance goals. Work with the National Portfolio Manager to create individualised development plans for team members, supporting career advancement and skill enhancement;
• Foster a positive work environment that promotes engagement, open communication, and collaboration;
• Organise team-building activities and recognise outstanding performance, aiming to improve team morale and retention rates;
• Support succession planning initiatives by identifying high-potential team members and facilitating their readiness for advancement through targeted training and mentorship;
  
  

Your point of difference

• 7 years+ demonstrated experience in operations/facilities and/or property management
• Financial - property costing and analysis
• Experience managing a team of senior property / operations professionals
• Delivery of initiatives across a portfolio of Assets.
• Engineering Certificate, Diploma or equivalent in building services desirable
• Competent computer skills in relevant systems and applications
• Well-developed administration verbal and written communication skills
• Ability to work autonomously, use initiative and meet deadlines
• Demonstrates sound judgement under pressure, capable of taking charge and acting confidently in emergency situations
• Understanding of outgoings recovery, expenditure impacts and a demonstrated competency in numeracy and analytical skills,
• Demonstrate people oriented and effective leadership in a team environment and customer service qualities,
• Project management
  
  

Life at Mirvac

• 93% of our employees said that 'they were proud to work for Mirvac'
• Leadership and Professional Development Programs including Mirvac Masters
• Diverse workforce with over 25 ethnicities and 33 languages spoken
• Discounts across health, wellness, lifestyle, motor vehicle, travel, technology
• Rewarded with $1000 Mirvac Securities annually
  
  

All of these attributes are preferred, if you think you may be the right fit for the role please still apply.