Security and Brand Ambassador | COACH | Emporium | Part Time

Who We Are:

Coach is a leading design house of modern luxury accessories and lifestyle collections, known for its heritage of craftsmanship and New York style. At Coach Emporium VIC, we deliver a premium shopping experience that reflects our commitment to quality, innovation, and customer care.

We are seeking to hire 2x Part Time Security and Brand Ambassadors to join our amazing team at Coach Emporium.

Purpose of the Role:

As a Security and Brand Ambassador, you will play a dual role in ensuring the safety and security of our store while embodying the Coach brand through exceptional customer engagement. You will be the first point of contact for our guests, creating a welcoming and secure environment that enhances the luxury shopping experience.

Key Responsibilities:

Security Duties:

• Monitor store premises to prevent theft, damage, or other security breaches.
• Observing customer behaviour, especially in high-risk areas such as store entrances, exits and displays of valuable visual merchandise and products
• Conduct regular floor walks and surveillance using CCTV systems.
• Respond promptly to incidents and escalate issues to management or authorities as needed.
• Ensure compliance with safety protocols and emergency procedures.
• Support the achievement of the store’s shrinkage financial imperatives and strategic objectives.

Brand Ambassador Duties:

• Greet customers warmly and professionally, offering assistance and directing them to appropriate team members.
• Represent the Coach brand with poise, professionalism, and product knowledge.
• Support crowd control during peak periods and promotional events.
• Assist with loss prevention strategies and maintain a visible presence on the sales floor.

About You:

• Hold a current Security License and First-aid Certificate
• Experience relative to loss prevention, security and customer service is advantageous
• Certificate II in Security Operations
• Understanding and application of policies and procedures
• Experience with computer applications
• Enjoy a rotational roster for work-life balance ( 34.5 hrs/wk and 26.5 hrs/wk)
• Access to dedicated training and on-the-job resources to enhance your career development

Why Join Us:

• Be part of a globally recognized luxury brand.
• Work in a dynamic and stylish retail environment.
• Opportunities for career growth within the Tapestry group.
• Generous staff discounts and incentives!