Customer Care Consultant - Mackay QLD

Your Opportunity

Join Blackwoods and help power Australia’s mining industry with exceptional customer care.

Locations: Open to any location – including Canning Vale, Regency Park, Mackay, Carole Park, Toowoomba, and Malaga.

As a Customer Care Consultant, you’ll be the go-to expert for some of Blackwoods’ largest and most valued mining customers. You’ll provide tailored quotations, resolve issues with urgency, and ensure every interaction reflects our commitment to excellence.

This is more than just a customer service role it’s an opportunity to make a real impact in a high-profile team that supports Australia’s mega mining operations.

What You’ll Do:

• Deliver accurate and timely quotations for our Mega Mining customers
• Build strong relationships with internal teams and external clients
• Proactively identify and recommend product solutions
• Manage a high volume of requests while maintaining service excellence
• Uphold Blackwoods’ values: Openness, Integrity, Customer First, Accountability, Boldness
• Contribute to a safe and collaborative workplace

What You’ll Bring:

• Minimum 2 years of customer service experience
• Strong communication and problem-solving skills
• Knowledge of industrial MRO or PPE markets (preferred)
• Intermediate Microsoft Office skills
• Ability to manage competing priorities and meet deadlines
• Commercial acumen and attention to detail

Why Our Team Enjoys Being Part of Blackwoods:

• Team member discount card to use at Kmart, Bunnings, Target, Officeworks & OnePass + More!
• A range of diversity and well-being initiatives
• Be part of a supportive, high-performing team
• Flexible work arrangements
• Ongoing training and development
• Opportunity to work with some of the biggest names in mining
• Make a real difference in a role that values your input and initiative
• Collaborative and supportive work environment with opportunities for professional growth

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates in the next two weeks so apply fast to avoid missing out!

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.