Customer Service Supervisor

職務への応募の前に、このページの右上にあるオプションから言語設定を選択してください。

Fortune Global 500 の組織で次の機会を探りましょう。 革新的な可能性を想像し、やりがいのあるカルチャを体験し、日々より良いものになるための才能あるチームと協力してください。 私たちは、UPS を明日へと導くのに何が必要か知っています。スキルと情熱のユニークな組み合わせを持つ人々です。 自分やチームをリードする資質と意欲があれば、あなたのスキルを養い、あなたを次のレベルに引き上げる準備ができている役割があります。

職務内容:

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Main Purpose

To provide an enhanced level of customer services and operational support. Customer Services supervisor will deal with Customers Services team training, holidays, sickness & overtime records, overseeing daily operations are completed in timely manner & according to companies standards, providing support for team members, attending management ,meetings ,meetings with clients if required, assisting auditors.

Main Duties And Responsibilities

• To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames.
• To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks).
• Working with customers on daily basis with the aim of developing an excellent working relationship.
• Analysis of repetitive operational problems and development of possible service solutions.
• Advise customer latest booking times and documentation required.
• Booking shipment with use of Marken booking system.
• Supporting other departments within Marken – Customer Relationship Management/Transport/Operations and Sales
• Supplying customers with Marken Service information,
• Potential customer information to be given to the Sales department
• Keeping Customer services team holiday, sickness, overtime records
• Arranging Customers Services shift Roster
• Attending management meetings weekly
• Attending meetings with customers if required
• Assisting auditors if required
• Training Customers services staff
• Overseeing daily Customer Services operations and monitoring level of service provided.
  
  

General

• Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customer’s specific industry requirements, and the Logistical requirements complexity that this places on Marken.
• The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions.
• Extensive contact with Customer Representatives.
• Extensive contact with local and regional Aviation and other relevant operational locations.
• Extensive contact with Operations/Logistics divisions Marken London.
• Participate in scheduled meetings to discuss services performance and concerns.
• Form working relationships and other an understanding of other department within the customer’s organization.
  
  

Knowledge Skills And Experience

• Complete and thorough understanding of Aviation/Airline Networks
• Excellent communication skills with the ability to influence others.
• Excellent problem solving and prioritization skills essential.
• Flexibility in working hours required. Weekend coverage required in Customer Services.
• To manage and liaise with all Marken offices projects involving Direct to Patient (DTP) movements.
  
  

社員タイプ:

常勤

UPSは、差別、ハラスメント、報復のない職場を提供することにコミットしています。