Venue Duty Supervisor

$37.55 per hour Casual

Australian Outback Spectacular, Oxenford, Gold Coast

Explore the possibility of creating memories that last lifetimes with a career at Village Roadshow Theme Parks! Our company comprises of Warner Bros. Movie World, Wet ’n’ Wild, Paradise Country, Australian Outback Spectacular, Village Roadshow Studios, Topgolf, Sea World and Sea World Resort. Apply today to see what employment opportunities await and find your dream job at one of the most exciting tourist attractions on the Gold Coast!

Village Roadshow Theme Parks are committed to creating an inclusive workplace where everyone feels valued and respected. We encourage candidates of all backgrounds, abilities, and experiences to apply.

About the Perks!

• Unlimited free entry to our amazing theme parks
• Earn complimentary passes for family and friends
• Enjoy discounts on food & beverage, retail and animal experiences
• Enjoy a wide variety of discounts throughout our properties and access to our Village Employee Benefits App which is partnered with more than 65 major retailers!
• Exclusive and unique team member events and awards
• Reward and Recognition incentives and prizes
• Onsite Wellbeing Team and access to our EAP with 24/7 support
• Opportunity for professional development & internal training, we strive to grow our talent!
  
  

The opportunity

Oversee the daily operations ensuring all park procedures and health & safety requirements are met and the appropriate service levels are maintained.

Your Day To Day

• Collaborate to ensure best business practices, key issues and daily operational needs are met ensuring venue is professionally presented at all times
• Provide superior guest service both internally & externally, demonstrating strong conflict resolution abilities
• Work closely with the Assistant Production Manager to execute opening and closing of attractions & tours
• Co-ordinate all aspects of the Emergency Response Team (ERT) when activated, managing all emergency situations
• Complete injury, incidents and accident reports and maintenance requests as required
• Assist with the co-ordination of conference & events as & when required
• Co-ordinate the Operations department including resource planning, training, mentoring, recruitment, performance management and conducting performance reviews
• Set service standards and ensure appropriate training of team members
• Hold an understanding of the industrial instrument that your team members are covered by ensuring compliance with all conditions
• Monitor technical equipment for any machinery failure and maintenance requirements
• Provide reports as and when required and within the timeframe
• Shifts are 3:00pm to 10:30pm weekdays and Saturdays and 9:00am to 3:00pm Sunday.
  
  

What You’ll Bring

• Excellent interpersonal and communication skills with experience in leading a team and maximising performance
• Self organisation, problem solving & time management skills
• Performance management experience with the ability to delegate
• Proven ability to work with stakeholders from all business areas
• Professional and friendly disposition with a high level of guest service
• Demonstrated discretion with the ability to maintain confidentiality
• Strong understanding of effective rostering and labour management