Medical Receptionist

• $73,959.02 base salary + 12% superannuation + generous salary packaging options
• 2-year fixed term contract

About the Baker Institute

Imagine being part of a healthcare transformation where each breakthrough brings us closer to cures and life-changing discoveries. At the Baker Heart and Diabetes Institute, we are not just conducting research, we are changing lives.

By working towards cures for heart disease and diabetes, we are tackling Australia’s biggest killers head on. Our relentless pursuit to reverse the life-threatening impacts of associated conditions reflects our commitment to combat these fast-growing diseases.

We are at the heart of some of the world’s greatest scientific breakthroughs. Through our research, we are empowering individuals with the knowledge and tools to adopt healthier lifestyles, ensuring they live longer and more fulfilling lives.

Join us at the Baker Heart & Diabetes Institute. Every step we take brings us closer to a healthier future. By working together, we can make a real difference in the lives of those affected by heart cardiovascular disease and diabetes.

The Opportunity

We are looking for an experienced Medical Receptionist to join our Specialist Clinics. As the frontline of all interactions, you will be responsible of providing high quality customer service for all patients. This role will see you managing a busy front desk reception, welcoming patients to the Clinic, supporting our health professionals as well as general administration duties.

The successful applicant will be highly motivated, an excellent communicator with the ability to multitask in a high-pressure environment.

How this role makes a difference

The Medical Receptionist plays an integral role in our Specialist Clinics’ Reception and Administration team, supporting a large and busy clinical service extending across a range of different specialties and service areas including diabetes, cardiology, respiratory medicine and weight management.

You will become a valued member of our innovative team at the Institute. Through this key role, you can contribute to our vision to help people to live healthier for longer, and to stop heart disease and diabetes in their tracks.

How you’ll make an impact

In this role you will be expected to:

• Manage reception duties in a timely and professional manner.
• Co-ordinate appointments for all medical services.
• Process incoming faxes/emails.
• Provide comprehensive capture of billable services, timely invoicing and identification as well as management of outstanding invoices using electronic medical record.
• Ensure waiting rooms are always kept clean and tidy.

What will you bring?

You will have:

• Experience working in a busy specialist clinic, including reception duties.
• Ability to work well under pressure.
• Excellent time management skills including being able to appropriately prioritise a range of tasks.
• Exceptional customer service skills.
• Intermediate understanding and experience using Windows based software including Microsoft Office Suite, Word and Excel.
• Demonstrated ability to maintain confidentiality and comply with privacy requirements.

So, why join us?

You can enjoy a challenging career in the exciting international research sector where you can explore your potential and make a real difference.

The Baker Institute offers flexibility for work-life balance, generous salary packaging, an employee assistance program, social activities, learning and development opportunities. We also offer modern offices and laboratories in the Alfred Research Alliance precinct with an on-site gym and café, located opposite beautiful Fawkner Park; and walking distance to Chapel Street and St Kilda Road.

Remuneration will be commensurate with the successful candidate’s qualifications and experience.

We’d love to hear from you

We’re reviewing applications as they are received, so if this sounds like the position for you, you have the skills and knowledge we’re looking for, an appetite to learn, and want to join an organisation where you can make a positive difference please apply without delay. For a position description or further information, please visit baker.edu.au/career

To be eligible to apply for this position, you must have appropriate Australian working rights.

Please note offers of employment are subject to satisfactory background checks and the successful candidate will be required to undertake a police check prior to commencement in the position.

The Baker Institute is an Equal Opportunity Employer. We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, those at any stage in life, and people within LGBTQ+ communities, including trans and gender diverse. We promote family friendly practices. We’re a proud recipient of an inaugural Athena SWAN Bronze Award from Science in Australia Gender Equity (SAGE).

Should you have any questions or need more information, please don’t hesitate to contact our friendly HR team.

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Contact details

HR team

Baker Heart and Diabetes Institute

E: [email protected]