HR Advisor

About Telstra

We're Australia's leading telecommunications and technology company. And with a global presence in more than 22 countries, we have a strong global footprint.

Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work.

A taste of what the role entails

The HR Advisor will be tasked with daily collaboration with People Leaders and other stakeholders, offering expertise in case management support.

People, Culture, and Communications - Wellbeing Employee Services oversees Telstra's wellbeing and workplace relations programs.

As an HR Advisor, you support a high-performance culture by working closely with the business in managing complex HR and people related matters.

Your deep expertise in HR Policies and Procedures as well as our employment agreements means that you provide support and coaching to our people leaders to drive improved performance and behaviours consistent with our values. You also provide an objective view in investigations to achieve the right outcomes.

The key responsibilities include but are not limited to:

• Manage complex HR issues with deep understanding and knowledge of HR policies, procedures, and legislation.
• Manage high risk and complex employee matters, including Whistleblower investigations, internal dispute resolution, and redundancy appeals.
• Provide expert advice to people leaders to support management of employee issues, including conduct management, workplace investigations, performance management, employee health and absence issues; and discrimination, bullying and harassment matters.
• Represent the organization in unfair dismissal matters at the Fair Work Commission and tribunals.
• Actively participate in cross-HR management projects, recognising issues that may have an impact on the business unit and/or the wider Telstra.
• Identify opportunities to partner with other PC&C Teams to achieve the best possible people outcomes.

To be successful in this role, you must have the following skills and experience:

We are looking for a dynamic and experienced professional who can bring strong expertise and leadership to our team. The ideal candidate will possess the following qualifications:

• Extensive experience in HR Case Management: Proven ability to handle complex and sensitive HR cases with discretion and professionalism. Must be adept at applying company policies, labor laws, and best practices to resolve employee relations issues effectively and efficiently.

• Demonstrated Coaching and Mentoring Skills: A track record of successfully coaching team members and stakeholders at various levels. Able to provide constructive feedback, foster professional growth, and support performance improvement initiatives.

• Strong Stakeholder Management and Case Resolution Expertise: Skilled in building and maintaining productive relationships with internal and external stakeholders. Capable of navigating challenging conversations, aligning expectations, and driving resolution in high-stakes situations.

• Exceptional Communication Abilities: Excellent verbal and written communication skills, with the ability to convey complex information clearly and persuasively. Comfortable presenting to diverse audiences and facilitating discussions that lead to actionable outcomes.

• Advanced Problem-Solving Capabilities: Analytical thinker with a proactive approach to identifying root causes and implementing sustainable solutions. Able to manage ambiguity and make sound decisions under pressure.

If this opportunity sounds like you, we encourage you to apply!

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.


We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.