International IT Coordinator

About the role

Out IT department is currently seeking an International IT Coordiantor to join our growing team. In this role, you will be responsible for coordinating IT support services across our international offices, ensuring consistency in practices and service delivery. You will play a key role in streamlining workflows to enhance efficiency while maintaining high standards of IT support. Acting as a vital liaison between the IT Support team and other departments, as well as external vendors, you will facilitate seamless communication and collaboration to drive operational success.

Role Responsibilities

• Coordinate the IT Support Officers within respective international regions.
• Managing and prioritizing support requests from international users, ensuring timely resolution of technical issues.
• Maintaining records of IT support activities, including documentation of resolutions, knowledge base articles, and inventory lists.
• Working with international and domestic IT teams to ensure that IT outcomes are handled appropriately and on time.
• Ensure all documentation for all IT solutions and functions are maintained and monitored.
• Monitor and report on adherence to IT policies and procedures in all international locations.
• Coordinate the procurement, deployment, and maintenance of IT equipment and software in different countries.
• Undertake testing of applications and application functions before deployment, including Ensuring that the highest standards of privacy and confidentiality are met and maintained; and Ensuring that practices are in accordance with local relevant legislation.
• Provide training and support documentation to international users on relevant IT systems and processes.
• Coordinate the IT setup for new store builds including taking ownership of Store Development functions in relevant global regions
• Reporting into Head of IT - International coordinate the day to day activities of the IT Internation Support area.
• Maintain, review, develop and document any process and procedure changes, including the communication and implementation of these.
• Coordinate and oversee the administration of approved international IT Vendors.

About You

• Proven track record and experience in IT support within a complex, multi-location environment
• Highly organised and with an ability to prioritise and multitask.
• Excellent written and verbal communication skills coupled with a professional approach.
• Demonstrated ability to apply critical thinking and problem solving.
• Excellent analytical skills and the ability to make major decisions.
• Strong project management skills, with the ability to lead cross-functional teams and drive initiatives to completion.
• Proven track record for high level of attention to detail.
• Experienced in working in a dynamic and continually changing environment.
• Competence in understanding requirements and documentation procedures

Benefits

• Career growth opportunities
• Employee discount in our network of 500+ Chemist Warehouse and My Chemist stores
• Exclusive employee benefits
• Access to on-site café, with staff discount