Office Administrator

Job Summary:

JOB DESCRIPTION – Office Administrator

Location: Collingwood, Australia – Onsite

Division: Ticketmaster

Line Manager: Executive Assistant | Facilities Manager

Contract Terms: Permanent, 38 hours per week

THE TEAM

Our Administration and Facilities team ensures the office runs smoothly and remains a welcoming, well-organised space. The Facility team ensures all visitors and team members are welcomed to the office every day and handle everything from daily operations to events and onboarding. In this role, you’ll work closely with both the Ticketmaster and Live Nation teams, so professionalism, strong organisation, excellent people skills, and a collaborative mindset are essential.

THE JOB

We are seeking a proactive Office Administrator to work alongside our Receptionist and Office Manager and Executive Assistant to ensure the smooth day-to-day running of the office, support staff across all departments, and help create a welcoming, efficient, and well-organised workplace environment.

This role involves a mix of front-of-house duties, administrative support, and facilities coordination, making it ideal for someone who thrives in a dynamic environment and enjoys being the go-to person for getting things done. You’ll play a key part in maintaining a positive office culture, assisting with events, managing supplies, and ensuring our space reflects the high standards of both the Ticketmaster and Live Nation brands.

Ticketmaster is at the heart of the live entertainment industry, powering unforgettable fan experiences across the globe. As the world’s leading ticketing platform, we’re constantly innovating to deliver smarter, faster, and more seamless solutions for fans, venues, and event organisers. Our operations are growing, and with that growth comes exciting opportunities to shape how we work and how we support our teams.

Joining the Administration and Facilities team at Ticketmaster means being part of a fast-paced, collaborative environment where your work directly contributes to the success of live events and the people behind them. With a renewed focus on workplace experience and operational excellence, now is the perfect time to bring your energy, organisation, and people skills to a team that values initiative and celebrates success.

WHAT YOU WILL BE DOING

• Welcome and sign in all visitors and contractors to ensure a professional and secure front-of-house experience.

• Maintain a clean, organised, and welcoming reception area to reflect Ticketmaster’s high standards.

• Manage incoming and outgoing mail and courier deliveries to ensure timely and accurate distribution.

• Coordinate meeting room bookings and setups to support smooth and efficient meetings and events.

• Monitor and replenish office and kitchen supplies to maintain a well-stocked and functional workplace.

• Liaise with building management and contractors to resolve facilities issues and maintain a safe, operational office.

• Maintain and update building access records and security passes to ensure accurate access control and compliance.

• Support the planning and delivery of internal events and functions to enhance team culture and engagement.

• Assist executive assistant with travel bookings to support leadership efficiency.

• Respond to general enquiries and escalate issues as needed to ensure timely resolution and service continuity.

• Monitor shared inboxes and respond or redirect messages to maintain clear and consistent communication.

• Provide general administrative support across departments to assist with day-to-day operations and projects.

• Participate in workplace health and safety initiatives including auditing of the office environment for compliance checks.

• Collaborate regularly with the Office Manager, Executive Assistant, and wider Ticketmaster team to ensure cohesive office operations.

• Adhere to all quality management, safety, and environmental policies to support a compliant and responsible workplace.

• Assist the Executive Assistant with event setup and logistics and preparation to support successful team and client functions.

• Reconcile corporate credit card transactions to ensure accurate financial records and timely expense reporting.

• Archive physical and digital documents to maintain organised and accessible records in line with company policies.

REQUIRED SKILLS & EXPERIENCE

• Proficient use of the Microsoft Office Suite.

• Excellent verbal and written communication skills.

• Highly organised, with the ability to be adaptable to handle changing priorities and unexpected demands.

• Is proactive and takes initiative to action things without being prompted, anticipating the needs of others and acting upon them in a timely manner.

• Ability to work autonomously, as well as part of a team.

• Meticulous attention to detail, with strong problem-solving skills.

• IT/tech savvy

• Handling sensitive information with discretion and confidentially

YOU (BEHAVIOURAL SKILLS)

• Highly presentable.

• Personable and professional, with the ability to quickly build rapport and develop strong relationships with people.

• Have a genuine desire to help and support others, providing excellent service.

• Proactive and self-disciplined

• Able to handle fast-paced offices and adaptable to changing environments.

• Required in the office 5 days a week

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

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