Program Manager, AWS ANZ Public Sector Tech Team

DESCRIPTION

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

How does AWS manage to keep thousands of technical experts in the Worldwide Public Sector (WWPS) Tech Team focused on delivering for our customers? In part, with a highly effective Program Management Office (PMO) that delivers programmatic and operational support. Our team has an opening for a Program Manager (PM), and we're looking for a multi-skilled individual with plenty of Bias for Action and a passion for Delivering Results.

The WWPS Tech Team provides multi-faceted technical support to our Public Sector sales organization. This support includes Solution Architecture, Customer Solutions Management, Chief Technologists, Specialists, and Engineering.
As a Program Manager in the WWPS Tech Team PMO, you will use judgment, negotiation skills, analytical talent, technical aptitude, and leadership to collaborate with diverse stakeholders, deliver program roadmaps and strategies, eliminate non-value-add activity, design solutions, remove blockers, and find creative ways to accelerate project delivery. You will be responsible for delivering strategic and high-impact projects, implementing scalable mechanisms to manage the Tech Team's rhythm of business, and driving operational excellence.

The ideal candidate has a proven track record of program and project delivery, from conception through implementation, measurement, closure, handover, and monitoring. You should be able to manage multiple, cross-functional competing projects simultaneously in a fast-paced environment where continuous innovation and agility are encouraged. We're looking for someone who sees around corners, is adept at eliminating complexity, is biased for action, has experience making the right tradeoffs, and earns trust through broad stakeholder influence.

Key job responsibilities

• Drive end-to-end delivery of medium-size projects to meet program goals
• Build and improve processes and mechanisms to drive efficiencies in Tech Team operations
• Create project plans, manage scope and execution, including risks and communication, through project completion
• Implement program management and operational excellence best practices
• Manage meetings effectively and drive detailed discussions and high-level alignment
• Collaborate with Senior leaders to deliver projects on-time and with targeted quality
• Assist in goal and metrics reporting, operational support, and provide communications mechanisms to the field

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve

BASIC QUALIFICATIONS

• 4+ years of program or project management experience
• 4+ years of defining and executing against program timeline & requirements experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

PREFERRED QUALIFICATIONS

• Master's degree, or Bachelor's degree in business, data science, public administration, finance, engineering, human resources or related field
• Agile, Project Management Professional (PMP), or other project management certification
• Experience working with diverse geographical teams
• Strong demonstrated ability to manage multiple high-complexity projects
• Familiarity with project management, agile and GenAI tool such as Smartsheet, Asana.
• AWS Certification and/or familiarity

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.